Bond Vet - Astoria Reviews Summary

Category: Veterinarian Queens, New York

Address: 35-07 30th Ave., Queens, NY 11103, USA

Phone: +12124666376

Rating: 4.6
based on 224 reviews.

Customer Service

Pros:

  • "They communicate so well, answer all questions, and never make you feel like you are a bother."
  • "The staff is very welcoming and friendly."
  • "The staff is extremely welcoming, timely and organized."
  • "The staff's warm and friendly demeanor immediately put us at ease."
  • "Everyone here has always been lovely and the facilities are clean and welcoming."
  • "The staff and medical team are incredible, professional, caring and will take their time to care for any needs and questions."
  • "The staff were all polite, space was clean and Dr. Iyesha was great with my pets."

Cons:

  • "I started to become frustrated with the fact that you can't connect with the actual office over the phone except for special circumstances."
  • "A little hard to get someone on the phone right away."
  • "I had to call weeks after to get the results through email from the lab."
  • "They ignored my messages for several days before saying the final ‘no’."
  • "Whoever I just talked to on the customer service line was getting rude with me."
  • "Every time I’ve called or come in for an emergency I’ve been treated horribly and ignored."
  • "You basically have to pressure them to get any type of results."

Cost & Pricing

Pros:

  • "They tell you all their prices upfront and have an on-site pharmacy which is very convenient."
  • "They’re very forthcoming with pricing."
  • "They are up front about all of the costs and non-judgmental in providing you with financial options."
  • "All costs were explained up front and very reasonable."
  • "The prices were also super reasonable and very affordable."
  • "The cost was very reasonable compared to every other place we called."
  • "But the prices were actually less than his primary vet!"

Cons:

  • "This vet is very expensive compared to many others in the city or Brooklyn."
  • "They definitely are on the pricey end."
  • "Advertised $25 first visit and charged me $110 I was out of luck."
  • "For bloodwork and the general wellness check it came out to a little over $500 each cat. Dental cleanings are $1,000 here also fyi."
  • "It’s going to be 2100 because he wants to rip out teeth from my dogs mouth."
  • "The prices are very high here as well."
  • "Why did my cat's appointment for annual checkup cost more than me and my children put together? Absolutely ridiculous."

Facility & Amenities

Pros:

  • "The office is modern & very clean."
  • "Beautiful new facility with a terrific, kind staff."
  • "The facility was exceptionally clean and functional."
  • "The facility is really nice."
  • "The office is clean, bright and airy."
  • "The building is very clean and has a warm, calm atmosphere."
  • "The office looks so cute and clean very modern."

Cons:

  • "BondVetClinic your astoria clinic is a mess."
  • "Excited to have the first Bond Vet in Queens only downside is the parking in the area is a bit rough."
  • "Great place to get routine vaccination, but horrible for urgent care."
  • "The overall vibe here is calming and not cramped like some other offices in the area."
  • "It’s very fast and efficient there but it’s because no one wants to pay the prices they charge."

Professionalism & Expertise

Pros:

  • "The staff was so open about what was needed for my dog, treated me with kindness, and walked me through how to help my dog with the situation."
  • "They were all friendly and very knowledgeable."
  • "The professionalism is off the charts as is the bedside manner!"
  • "Dr. Ng took her time to exam my grumpy ol dog and explained everything clearly and concisely to me."
  • "Dr Toulouse and her entire team from the instant we walked in were warm and extremely compassionate."
  • "The veterinarians were very helpful in finding the cause of my dogs illness."
  • "The Dr’s & Nurses were so professional and caring."

Cons:

  • "Came in with my shih tzu to treat an apparent ear infection that had black guck... they cannot make a conclusive opinion as to whether the mass was cancerous or not."
  • "The doctor shows no care for the well-being of the dog, constantly scares us that our dog could die and tries to force us into paying extra money."
  • "Without any preliminary checking, he wants us to do A LOT testings and medicines for over a thousand dollars."
  • "I started noticing a pattern of having extra follow-up tests added that I later learned were not necessary from other veterinarians."
  • "The vet himself had pretty short answers for my questions."
  • "The doctor didn’t really know what she was talking about, she pushed to run a blood test and a 'needle-aspiration' test."
  • "The per diem vet that was here didn’t bother to look at my cat's history."

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