"They communicate so well, answer all questions, and never make you feel like you are a bother."
"The staff is very welcoming and friendly."
"The staff is extremely welcoming, timely and organized."
"The staff's warm and friendly demeanor immediately put us at ease."
"Everyone here has always been lovely and the facilities are clean and welcoming."
"The staff and medical team are incredible, professional, caring and will take their time to care for any needs and questions."
"The staff were all polite, space was clean and Dr. Iyesha was great with my pets."
Cons:
"I started to become frustrated with the fact that you can't connect with the actual office over the phone except for special circumstances."
"A little hard to get someone on the phone right away."
"I had to call weeks after to get the results through email from the lab."
"They ignored my messages for several days before saying the final ‘no’."
"Whoever I just talked to on the customer service line was getting rude with me."
"Every time I’ve called or come in for an emergency I’ve been treated horribly and ignored."
"You basically have to pressure them to get any type of results."
Cost & Pricing
Pros:
"They tell you all their prices upfront and have an on-site pharmacy which is very convenient."
"They’re very forthcoming with pricing."
"They are up front about all of the costs and non-judgmental in providing you with financial options."
"All costs were explained up front and very reasonable."
"The prices were also super reasonable and very affordable."
"The cost was very reasonable compared to every other place we called."
"But the prices were actually less than his primary vet!"
Cons:
"This vet is very expensive compared to many others in the city or Brooklyn."
"They definitely are on the pricey end."
"Advertised $25 first visit and charged me $110 I was out of luck."
"For bloodwork and the general wellness check it came out to a little over $500 each cat. Dental cleanings are $1,000 here also fyi."
"It’s going to be 2100 because he wants to rip out teeth from my dogs mouth."
"The prices are very high here as well."
"Why did my cat's appointment for annual checkup cost more than me and my children put together? Absolutely ridiculous."
Facility & Amenities
Pros:
"The office is modern & very clean."
"Beautiful new facility with a terrific, kind staff."
"The facility was exceptionally clean and functional."
"The facility is really nice."
"The office is clean, bright and airy."
"The building is very clean and has a warm, calm atmosphere."
"The office looks so cute and clean very modern."
Cons:
"BondVetClinic your astoria clinic is a mess."
"Excited to have the first Bond Vet in Queens only downside is the parking in the area is a bit rough."
"Great place to get routine vaccination, but horrible for urgent care."
"The overall vibe here is calming and not cramped like some other offices in the area."
"It’s very fast and efficient there but it’s because no one wants to pay the prices they charge."
Professionalism & Expertise
Pros:
"The staff was so open about what was needed for my dog, treated me with kindness, and walked me through how to help my dog with the situation."
"They were all friendly and very knowledgeable."
"The professionalism is off the charts as is the bedside manner!"
"Dr. Ng took her time to exam my grumpy ol dog and explained everything clearly and concisely to me."
"Dr Toulouse and her entire team from the instant we walked in were warm and extremely compassionate."
"The veterinarians were very helpful in finding the cause of my dogs illness."
"The Dr’s & Nurses were so professional and caring."
Cons:
"Came in with my shih tzu to treat an apparent ear infection that had black guck... they cannot make a conclusive opinion as to whether the mass was cancerous or not."
"The doctor shows no care for the well-being of the dog, constantly scares us that our dog could die and tries to force us into paying extra money."
"Without any preliminary checking, he wants us to do A LOT testings and medicines for over a thousand dollars."
"I started noticing a pattern of having extra follow-up tests added that I later learned were not necessary from other veterinarians."
"The vet himself had pretty short answers for my questions."
"The doctor didn’t really know what she was talking about, she pushed to run a blood test and a 'needle-aspiration' test."
"The per diem vet that was here didn’t bother to look at my cat's history."