M3 Printing Reviews Summary

Customer Service

Pros:

• "Hands down AMAZING service! Travelling internationally and needed BULK stickers the same day."
• "Chris, Andrew, and Christine not only helped us out to get a same day order, but ensured that we were absolutely satisfied with the finished product."
• "No matter what the issue has ever been, Marc has always made it his goal to put his customers first and to make sure we all feel comfortable on our end that a job will meet its deadline."
• "Their customer service is optimal, input customized and product knowledge current."
• "The customer service was also a plus, upon my arrival they made sure to check my items making sure I left satisfied before I left."
• "Customer service was on a bean 💯"
• "The customer service here is impeccable."

Cons:

• "The rounded edges looked as if someone used scissors and manually cut a few of them."
• "Marc called me shortly after to 'apologize.' And by apologize I mean blame my designer for sending 'confusing files' and take no blame."
• "They work very well, but they are not very kind in terms of customer requirements."
• "Marc is unprofessional, childish and rude. Avoid this company."
• "After more of Marc's childish begging and passing the blame I finally got him to agree to issue the refund."
• "When Marc sent the printing proofs back they were horrendous and not what we sent."
• "MOST LIKELY WILL NEVER BE USED SINCE I REFUSE TO USE THIS COMPANY AGAIN."

Quality and Efficiency

Pros:

• "I was very pleased with the quality of paper and print."
• "Not only were they delivered in a timely fashion, they were of great quality as well."
• "Each time they exceeded expectations."
• "They provide quality materials and are always on time."
• "The quality is always perfect."
• "The colors turned out vibrant and my portfolio sheets were packed carefully and are in perfect condition."
• "The booklets were professional and the print quality was stunning and the colors were vibrant."

Cons:

• "We picked up the labels and come to find that Marc had printed one of the raw images buried in our linked files."
• "The colors looked old and warn out."
• "When we were finally ready to print the turn around was slow."
• "They don't always get everything right the first time."
• "The first print was completely screwed up and they didn't want to scare you away with their poor quality of printing."
• "Only issue was picking up an order one time. They said it was ready, but I had to wait about an hour for them to finish."
• "At one point, this company was solid, but as of recently, they have completely fallen off!!"

Value and Convenience

Pros:

• "I’ve used M3 for years for a variety of projects. They do an amazing job with great customer service and have extremely competitive prices."
• "It is an added bonus that they are located right down the street for easy pick up."
• "I can't get over the fact their cost was a full $100 less than FedEx printing on Spring Garden."
• "The prices were reasonable!"
• "Their prices were unbelievable compared to their competitors."
• "Also M3 Printing has the lowest prices compared to their competitors."
• "They had quick delivery, high quality and the selection was very large."

Cons:

• "The next day I contacted 5 different printing companies with my original files. None of the companies had any issues and I had them printed and shipped to me next day without an issue."
• "I will not cancel this order, however I will not be using this printing service again."
• "MOST LIKELY WILL NEVER BE USED SINCE I REFUSE TO USE THIS COMPANY AGAIN."
• "I was told by co-workers to stay away, but the price was too good to pass up."
• "Christine the representative I spoke with seemed in a hurry and for 100 basic gloss brochures at $200.00 there are a wide range of market options."
• "I had to fight to get a refund for the rush, which only was returned as store credit."
• "The owner Marc is completely incompetent, slow to respond and acts as if his business is an inconvenience to him."