Open Road Mazda of Morristown Reviews Summary

Category: Mazda dealer

Address: 108 Ridgedale Ave, Morristown, NJ 07960, USA

Phone: +19737961300

Rating: 4.5
based on 434 reviews.

Customer Service

Pros:

  • "We were able to reach a deal with no hassle or back and forth."
  • "Sherif and Vlad last week... were very easygoing with explaining the process."
  • "Joey Manuel was amazing. He was eager to help and meet our needs."
  • "Neil went above and beyond, arranging test drives and presenting various models to us with dedication to finding the perfect Mazda."
  • "Sherif was incredibly helpful throughout the process, ensuring I found the perfect deal for my situation."
  • "Our sales associates Joey was fantastic; we are not the easiest customers, yet he cared for us like family!"
  • "Sherif... has been very friendly, knowledgeable and attentive."

Cons:

  • "It has been 2 weeks now & I have called NUMEROUS times regarding getting a refund on the engine air filter that I did not request & still have not received a single call or voicemail from the service manager."
  • "Awful customer service after purchasing my vehicle."
  • "The wait to fill out paperwork was longer than I expected."
  • "Disappointed with the service and customer care on-site."
  • "Now my car that was perfectly fine before I went to Open Road Mazda in Morristown for my regularly scheduled oil change has been leaking copious amounts of oil on my once pristine garage floor and can't be driven."
  • "I have tried multiple times to find a resolution to obtain my plates and I keep getting the run around."
  • "DO NOT RECOMMEND GETTING SERVICED HERE unless you want to get scammed and have your car scratched in the process."

Finance & Pricing

Pros:

  • "Melvin in Finance was also great to work with."
  • "Adam Smith and Paul... the dealership is fair but firm on pricing once they give you an offer."
  • "Bill Devine... worked with us and got me an amazing deal on my dream car."
  • "Melvin did a great job explaining to us all our options and warranties that were available."
  • "Christian Paez the finance manager made the whole process easy and explained things clearly and was very helpful with my options."
  • "Chris and another manager, Marcus... made sure that I was 110% happy with every single aspect of this sale and my experience."
  • "Julio and finance manager Christian, work fiercely to get you the best possible deal for you."

Cons:

  • "Avoid! This place is just swindling people...awful."
  • "BEWARE!!! If I could leave 0 stars I would, I was scammed out of over 10k in finance fraud from Ernie in the finance department."
  • "Spent $300 on service plus parts replacement only to know that they’ve stopped providing car wash and drop off service."
  • "Side note: I was made aware when I first went in about the 4.9% apr on all 2024 vehicles with 3000 down."
  • "The only thing we wish was different was when we were going through financials."
  • "Very sad how they acted to deal with the situation."
  • "Went to inspect the job that had been done and they have made MULTIPLE scratches on the backside near the rear windshield while replacing it on the paint."

Sales Experience

Pros:

  • "Julio, my salesman, was so personable. You could tell he truly wants to work with you and not against you."
  • "Julio made the car buying experience a breeze."
  • "Would like to appreciate the painstaking effort of Mr. Sherif Haskaj, a client advisor working in Open Road Mazda, an amazing sales person, very friendly and quite knowledgeable, helped me so much here."
  • "Mikhail was exceptional to work with!"
  • "We arrived unannounced at Open Road Mazda and out of the building stepped Joey Manuel with a big smile as we were getting out of our car."
  • "JOEY MANUEL... His exceptional knowledge of the vehicles, friendly demeanor, and willingness to address all out concerns made the car-buying process enjoyable and stress-free."
  • "Bob was extremely professional and easy to navigate numbers with."

Cons:

  • "Not the best experience you would want to offer to your customer."
  • "I was at a different dealership a few days earlier where they played games with pricing and fees."
  • "I had a very bad experience with car dealership Germain Toyota in Florida."

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