Empire Mazda Of Green Brook Reviews Summary

Customer Service

Pros:

• "Megan Dolce did a fantastic job in handling the service of our Mazda."
• "James Mclane was my Sales Representative. He was cordial, professional and very knowledgeable."
• "Sam is not your typical car salesman; he goes above and beyond to understand your needs and preferences."
• "The team of Mark Tolomeo and Sam Franco are amazing!"
• "Justin immediately greeted us at the door and was friendly, honest and sincere."
• "Our salesperson, George, was super nice and extremely helpful."
• "Kevin Flores, the salesperson at Empire went above and beyond my expectations."

Cons:

• "Great sales department but horrible services dept. Poor customer services."
• "Once you're their they can bait and switch to a different vehicle. I walked out and will never return."
• "Rude dealer service, and wants 10K to change engine, also charged me $200 for a 3 minute video to tell me so."
• "Salesman was overly aggressive when showing me cars, got the feeling I was only able to see cars he wanted to show me."
• "30 min later when I asked her if its ready, she curtly told me she didn't control the parts department."
• "Joe the service manager came over and started yelling at me in the dealership in front of everyone saying I was being difficult and I need to wait."
• "They refuse to look at it without me paying for the diagnostic and i’m afraid to take it and them not release the car back to me because i would have to pay."

Car Quality

Pros:

• "Side note- Mazdas are just great, reliable, attractive vehicles."
• "We actually ended up purchasing a 2024 CX5, as the costs were fairly comparable."
• "All around the most painless car buying experience always at this dealership."
• "Empire Mazda of Green Brook, NJ, set me up well with a great new car and deal to match!"
• "Overall, we could not be happier with our car leasing experience."
• "I absolutely love it!"
• "I recently purchased a Mazda CX-50 and was very satisfied with his service and with the Dealership in general."

Cons:

• "I’ve have more problems with this car than any car before... Feel more like a burden to them."
• "I will never, ever buy a Mazda again or anything from this dealer."
• "Since buying this car I’ve had to take it in a total of 3 times.. and counting…"
• "I took my car to get my scheduled oil change... and all of a sudden, a bunch of smoke came out from underneath the hood of my car."
• "What a horrible experience. We negotiated pricing of a CPO car and finally agreed upon a price. They told me to come down and they’ll have the car out front and ready. When we drove all the way there, they struggled to find the car."
• "When I came to pick up my car the following day I made a payment and then started noticing issues."
• "I had a check engine light come on and then it disappeared???"

Value and Pricing

Pros:

• "When I finally decided on a CX5 Touring, he really tried hard to get me the deal I was looking for!"
• "I couldn't be happier with the deal I got!"
• "Overall a great shopping experience. We got a good deal on my car and were extremely satisfied with it."
• "This dealership is the EASIEST dealership I have ever dealt with."
• "Kelvin & Amr- sales manager- did a wonderful job getting me an unbeatable deal."
• "Spencer McCoy was our point of contact and he did a wonderful job of helping us navigate our car buying journey, including negotiating the best deal."
• "Justin answered all our questions and made the buying process quick and easy with a great price."

Cons:

• "Shame for charging 3% for credit card payments."
• "They are charging just for the diagnostic $190 when is supposed to be covered by guarantee (just less than 6 months)."
• "Manager Joe comes out and starts off rudely again and tells me I am a difficult customer and that he will have to look at the car and its my responsibility to get home."
• "When i called to tell them, they told me i would have to pay another diagnostic fee."
• "They clearly enjoy working with each other."
• "Wasted my time - I setup an appointment with 'Joe Parisi'. He asked me to call when I was on my way, which I did but he was unavailable."
• "And I call with a question about the service and I'm still waiting for a return call."

Staff and Customer Experience

Pros:

• "I would recommended this place to everyone!"
• "If you're in the market for a new car and want an experience that goes beyond the transaction, I highly recommend reaching out to Sam."
• "I’d highly recommend empire."
• "The team at Empire Mazda made the new car buying process quick and easy."
• "My dad and I would definitely not only come here to this dealership again if we ever need a car in the future but would recommend this dealership to our friends, family or anyone we know and trust who needs a car."
• "The people at the dealership are helpful, welcoming and friendly."
• "I would definitely keep going back to Empire Auto Mall they have great service very professional people."