"From the moment I walked into the dealership, I knew I was in good hands."
"Thomas Radwanski was our sales consultant and he was very knowledgeable and patient in answering all of our questions."
"Jeffery my sales guy and Briam the finance manager are absolute gems."
"Jonathan greeted me warmly and made me feel right at home. His attention to detail and professionalism was evident throughout the entire process."
"Sales person Isaiah was great, very friendly and overall good person to work with."
"The front desk employees, particularly Beatriz and another gentleman with a beard, were wonderful to work with."
"Ashanti went above & beyond. She made us feel well informed."
Cons:
"It's disappointing to see such disregard for customers' time."
"The salesperson assigned to assist me seemed disinterested and, at times, downright rude."
"The negotiation process was arduous, with the staff displaying an unprofessional and dismissive attitude towards my concerns."
"They lied and had horrible attitudes."
"Upon signing all necessary paperwork, I was called back to Mazda because the paperwork was incorrect."
"Their lack of unwillingness to answer basic questions left me feeling frustrated and undervalued as a potential customer."
"This abrupt change in treatment left us feeling undervalued and ultimately led to our decision to walk away."
Sales Experience
Pros:
"I was able to get the car I wanted in my price range."
"Your dedication to ensuring I found the perfect car was evident. Your expertise and attention to detail made the entire car-buying process smooth and enjoyable."
"This was the most stress-free experience I've had buying a car."
"Had a great experience purchasing our new family car."
"I asked for a few extras and was offered more than a fair deal within minutes."
"Our salesperson, Dave Triestman, worked hard to get us a deal we could afford on a great car."
"Worked with Ivan to purchase my 2024 CX-5. He made the overall purchase experience a delight."
Cons:
"I drove 2.5hrs from PA to look at the car just to find out the entire right side had been side swiped (could not see this in pictures that were conveniently taken in a way that the sun blocked the damage)."
"Horrible experience. To sum it up- they wasted my time and sold me a beat up car!!"
"We were cheated on by Dave. I would rather recommend working with the East Brunswick dealership."
"870 a month. Lease for a 45k suv. Also wanting 5k down. Lmao. I dont think so."
"The process of registering the car with PA DMV was painfully slow."
"They refused to fix it even though it was in writing on the 'Owed To Customer' form."
"Leased my car a year go and just starting to find out the deceptive practices that occurred with my loan."
Vehicle Quality
Pros:
"Sansone Mazda always does a great job ensuring that my car is taken care of."
"The repairs were done in a timely manner & the vehicle looks fantastic & runs beautifully."
"His team has restored my faith in getting straight answers with accurate fixes."
"I ended up come home with brand new CX-30! Sansone Mazda is the best dealer in the area."
"The ladies that helped with a loaner vehicle were super friendly as well."
"Everything was easy and stress free, Dave handled any questions I had with ease!"
"P.S. I love my new car!"
Cons:
"In June 2022 I purchased a 2019 Mazda CX-3 for my daughter. Within one month the engine lights were coming on and I brought it in. Turns out a rodent had been chomping away at the wire harness in the engine compartment."
"They didn’t pull the dents out. They just painted over the scratches, there’s orange peel everywhere, waves in the rear door, tape lines, they did a terrible job blending and there’s a bunch of dirt under the clear coat."
"The car came out terrible; it looked like some parking lot painter came by and did it with their eyes closed."
"They couldn’t figure out why the car was making metal squeaking noise in high speeds."
"Now I have to pay a reliable shop I know does good work to re do everything they touched."
"This lack of consideration for a safety concern was disappointing."
"Don't waste your time here. Came in to test drive a CX-9 Grand Touring which was actually a Carbon Edition due to a mistake during their take-in process."
Post-Purchase Support
Pros:
"Ivan called me as soon as he got my information."
"I wish I could give a 10 stars review."
"Beatriz was very friendly and knowledgeable. I was very pleased with the video the technician made explaining what he did and what had to be done with my car."
"I just want to give a 5 stars ⭐️ to Ashanti from service customer counter she’s really nice and helpful."
"Anthony in service was friendly, honest and responsive."
"I was extremely happy with the service I received from Alex and the service manager, Anthony."
"I would highly recommend bringing your car in for service at Sansone Mazda."
Cons:
"There has been bare minimum communication, and I am highly disappointed with the treatment AFTER the purchase."
"It took an agonizing two months to refund the initial deposit, and the back-and-forth communication only added to the frustration."
"Between my wife and myself, we've purchased 5 vehicles over the past 10 years. They are phenomenal during the sales process, just be ready for poor service once they can't make any additional money off of you."
"Took my car in because the AC wasn’t working Anthony, the manager told me it’s working fine even though it wasn’t blowing cold."
"I scheduled a service appointment at Sansone Mazda and waited for 45 minutes only to be informed that there were no available mechanics to work on my car."
"Despite my willingness to pay, it's the disregard for customer service and safety that troubles me most."
"The overall experience left me questioning the integrity of Sansone Mazda and their commitment to providing quality service."
Financial Aspects
Pros:
"All the numbers were exactly as agreed upon."
"I asked for a few extras and was offered more than a fair deal within minutes."
"Our salesperson, Dave Triestman, worked hard to get us a deal we could afford on a great car."
"Worked with Ivan to purchase my 2024 CX-5. He made the overall purchase experience a delight."
"Dave helped us get a great deal on a CX-5. He promised to get us a free cargo tray all through the deal."
"The negotiation process felt like a well-choreographed dance – smooth, seamless, and in perfect harmony with our needs."
"They actually were able to close a sale at a payment i can justify in this absolutely insane car market."
Cons:
"870 a month. Lease for a 45k suv. Also wanting 5k down. Lmao. I dont think so."
"The process of registering the car with PA DMV was painfully slow."
"They refused to fix it even though it was in writing on the 'Owed To Customer' form."
"Leased my car a year go and just starting to find out the deceptive practices that occurred with my loan."
"Last week, I leased a Mazda CX 50 and, in the midst of fatigue, agreed to terms in order to expedite the process. During the process the dealership altered the lease from $520 to $659."
"Terrible Experience with Hidden Fees and Deceptive Practices."
"Beware of the hidden fees! They added unnecessary protection and refused to take it off because it was already installed in the car."