LA Fitness Reviews Summary

Customer Service

Pros:

• "The people at the front desk were beyond professional, extremely personable, and very easy to talk to."
• "The staff are very nice and welcoming!!!"
• "Especially Marcia, she has great energy and awesome choreography which makes her classes absolutely amazing."
• "I was greeted by a chiseled, beautiful man named Desmond. He showed me around and even gave me fitness tips."
• "Signed up with Richie a month ago. He was very nice, knowledgeable, funny and helpful."
• "Excellent customer service from the LA fitness team."
• "The general manager Jessica. As well as operations manager estie always have a smile and welcome everyone into the gym with a nice greeting."

Cons:

• "I can't speak about the whole staff but the manager, Al, is very disrespectful."
• "I had a horrible experience today with a sub cycling instructor."
• "The dark skin manager gave me the biggest attitude, doesn’t know how to treat customers."
• "It’s a nice gym but the manager there is completely inappropriate and does not know how to speak with respect."
• "The managers here are a joke, they are kids on phones basically!"
• "Poor customer service and managers were rude and disrespectful and extremely unaccomodating."
• "Sandra the new 'manager' has terrible customer service."

Cleanliness and Maintenance

Pros:

• "Very clean with friendly staff!"
• "This gym is clean every time I go and I often see two cleaning ladies walking up and down the gym every single time."
• "All the times I’ve gone to the gym it has always been clean and organized."
• "The LA Fitness at this location was very clean."
• "The gym is always clean."
• "Very clean with good customer service."
• "Really impressed with how clean this facility is."

Cons:

• "The showers that don't heat up. Dirty bathrooms."
• "The cycle room has NEVER been cleaned."
• "They do not clean often, its very dusty. the cardio machines are full of dirt."
• "The sauna has wood slats coming off..easy maintenance not taken care of."
• "Maintenance is non existent, bathrooms are rarely cleaned."
• "Sauna and steam room have been out of service for months and there’s still pieces of wood falling off with mold underneath."
• "The gym is filthy, equipment has loads of dust and grime on it, the studio has actual HAIRBALLS floating around the floor."

Facilities and Equipment

Pros:

• "They also have a wide variety of machines that are guaranteed to give you a very complete workout."
• "LA Fitness in Avenel has many different machines to execute any workout of your choosing."
• "Love this La Fitness... the machines are always kept in order and functional."
• "The range of equipment is extensive, catering to various fitness needs and goals."
• "This gym facility is really good and clean, Equipments are new and well maintained."
• "Staff is very helpful. Not only that, the machines are always kept in order and functional."
• "The gym is very clean and has all the newest equipment."

Cons:

• "Either steam room or sauna is always broken, currently its steam room for a month, earlier it was sauna for months."
• "Since the new manager came this place fell apart I never seen so many machines out of service at once."
• "The same equipments have been broken for months."
• "Sauna, Steam room and pool area are falling apart."
• "Every single machine seems to always be broken, where does all the repair money go?"
• "Half the treadmills don’t work."
• "Way too overcrowded every single day. Machines are always broken, 30 people in a sauna at one time."