Planet Fitness Reviews Summary

Customer Service

Pros:

• "Everyone is so friendly! And when it says no judgement free zone I definitely see it!"
• "The team here is definitely on their A-game."
• "The staff are all super friendly and helpful."
• "I can count on a friendly Hello when I walk in."
• "The staff is friendly too."
• "However, there was one girl with red hair that smiled at me and was very friendly that made my first gym experience so much better!!!!!!!"
• "I thank the Planet Fitness for their very friendly staff, clean environment, fair prices, and 24hr availability."

Cons:

• "Terrible customer service."
• "They charge you twice and when asked for the refund for the amount that they charged twice they say we don’t believe you."
• "I just feel the customer service in this location is horrible."
• "Customer service is terrible, the young woman did not allow me to enter the gym for not wearing the keychain."
• "The manager is so rude!!!"
• "Manager has a nasty 'I don’t care' type of attitude."
• "The PM female manager has the worst attitude ever."

Cleanliness

Pros:

• "Great gym, love how clean the establishment always is."
• "This place is so clean. Lot of equipment."
• "This gym is always kept clean and orderly."
• "There’s always someone refilling sanitizers and paper towels, wiping down all the machines, and the ladies bathroom is always clean."
• "What I like the most is the cleanliness of the locker rooms."
• "The staff is always diligent about keeping the machines, floors and restrooms very clean."
• "This gym is nice, very clean the machines are new."

Cons:

• "Very dirty gym, Massage chairs are broken every other day."
• "Not as clean as everyone states. i’ve been here a couple nights in a row this week and there is never any paper towels in any of the dispensers."
• "Gym is great but the locker rooms are very unsanitary."
• "The bathrooms are always over flowing with garbage in the men's room."
• "Any time I've been to this location the men's locker room has had the worst stench."
• "Oldest equipment and half of them are broken or not in a working condition."
• "More than 50% of treadmills are out of service."

Equipment and Facilities

Pros:

• "The organization of the equipment is spacious and not on top of the others, giving you ample room to workout without bumping into people."
• "After doing sports, you can use the armchairs and beds free of charge to relax and have a massage."
• "There are enough machines and weights to exercise."
• "Bang for it's buck. Good infrastructure. Lot of work out machines."
• "This gym has great equipment that I can't find at other PF."
• "The cabinets are a little small, but the inside is clean and neat."
• "This planet fitness has all the basics that you want."

Cons:

• "They don't have the weighted straps."
• "Something broken stays with a board which reads ‘under maintenance’ till it disappears from the floor one fine day."
• "They have completely over booked this gym. Everything has a wait and no one puts away their weights."
• "Many treadmills have issues and some machines need bolts tightened."
• "They don’t have enough attachments for the cable machines nor the right setup."
• "They tie up equipment for 20+ minutes while doing basically 4 sets max."
• "Cancelled my membership in a week. People just sit and chat on the machines."

Management and Policies

Pros:

• "Around Christmas time they offer an annual membership for a flat $100, no auto-renewal, no extra fees."
• "All around excellent staff who genuinely care about helping people achieve their full potential."
• "I am black card member and it’s definitely worth your money."
• "Great gym for the price."
• "I am giving 5 stars because of the exceptional customer service and helpful she was to me."
• "Girl with blonde dreads seemed like management, reflected my air of love from heaven above!"
• "I love this place!! I find myself getting up at 4:45 am to be there by 5:30 and I'm retired."

Cons:

• "They’ll ROB you by charging you extra $10 in the name of late fee while you have everything correct on file."
• "Was charged fees even when account was on freeze due to covid!"
• "It's really difficult to have them cancel your membership."
• "The gym closed overnight without any notice through verbal/email/phone."
• "I have been trying to get in contact with my manager, named Maria, every time I try to speak to her either she is not there or she is busy or in lunch."
• "The worst administration I have ever seen."
• "They are horrible with canceling memberships."