LA Fitness Reviews Summary

Cleanliness

Pros:

• "This is one of the better LA Fitness gyms in the area. It’s usually very clean."
• "It's very clean all the time."
• "Super nice people at the desks, and the gym was exceptionally clean."
• "Since joining this gym has maintained a great clean atmosphere."
• "The facility itself was clean and well-maintained."
• "This is a friendly, clean workout environment with a lot of great equipment."
• "I like how it’s spacious and clean. Compare to other gyms, it has less sweat odor and machines are clean."

Cons:

• "The overall cleanliness and hygiene standards at LA Fitness are abysmal."
• "Been a member since they opened. Extremely dirty and going down hill, pool and sauna need cleaning."
• "Horrible gym!!!! Always messy in men’s locker room."
• "The bathrooms are disgusting and never well kept."
• "The cleanliness is horrible at the Lodi, NJ location…I found a roach in the shower today!"
• "Locker room is always dirty. Sauna looks disgusting, and people are sitting with their shoes inside."
• "The gym is dirty and never clean."

Customer Service

Pros:

• "Juan made me feel at ease from the very beginning. He was friendly on the phone and in person."
• "Had a great experience with Hussein the trainer he was very patient with me answered my questions and gave me a good workout."
• "The customer service imo is superb they make members a priority as they should."
• "Great staff: professional, friendly, informative."
• "Everyone was approachable, knowledgeable, and genuinely interested in helping me achieve my fitness goals."
• "The staff is always friendly and helpful, making me feel right at home."
• "The staff are very friendly, especially Vivian. She was very informative and gave me a tour of the gym and its amenities."

Cons:

• "I AM VERY FRUSTRATED AND EXTREMELY OFFENDED FOR THE WAY I BEEN TREAT EVERY TIME I GO/CALL FOR ASSISTANCE."
• "Extremely rude managers."
• "The level of customer service at your Lodi, NJ location is deplorable."
• "if you were looking for professionalism from the staff members and/or assistance on your health journey, I would highly recommend not coming to this location."
• "Staff is not friendly nor doesn’t work with the client."
• "This LA fitness location is the worst of the worst... their absolutely garbage customer services."
• "The customer service is terrible."

Facility and Equipment

Pros:

• "The facility is top-notch, with state-of-the-art equipment, clean and spacious workout areas, and a welcoming atmosphere."
• "Everything was well-maintained and in excellent condition, ensuring a smooth and effective workout every time."
• "The gym itself is awesome, with a tremendous amount of space and so many different machines, rooms for you to go in for various classes, and a positive atmosphere!"
• "Lots of machines and facilities always working."
• "This Gym has surpassed my expectations during the pandemic. With little to no wait lines, this is a great gym with a variety of equipment to get the job done and than some."
• "The equipment is well maintained."
• "All of the gym equipment is of great quality and is well maintained."

Cons:

• "It is always crowded, equipment is always broken, almost no maintenance."
• "Basketball court is overcrowded and way too small/under regulation for anything enjoyable."
• "The weight area was in complete disarray, with weights strewn across the floor and nothing reracked."
• "The gym its self is a mess."
• "Machines are not maintained well, and always something is up with them."
• "The gym floor absolutely dirty... machines completely full of dust."
• "The equipment is constantly out of order, and it seems like no one at LA Fitness cares to fix or replace anything."