Reflections Center for Cosmetic Medicine Reviews Summary

Customer Service

Pros:

• "The staff is warm, friendly and yet thoroughly professional."
• "Everyone was so kind, caring and informative."
• "The staff was very attentive and helpful, and Dr. Johnson was excellent."
• "The girls at the front desk are so sweet and made me feel welcomed and comfortable as well."
• "The location is clean and the staff are very kind and accommodating."
• "The staff was helpful with price quotes throughout my injection visit."
• "I’ve delt with all the girls there and everyone was welcoming very nice and answered any questions I had."

Cons:

• "This was probably the worst consultation I have ever had at a doctor's office."
• "Very, very poor customer service!"
• "Worst customer service ever from Dr Renata Wix-Harris."
• "They don't pick up phone and don't bother calling back when you leave messages."
• "They make you wait an hour before they see you."
• "What’s the point of even making an appointment then?"
• "I felt VERY RUSHED and uncomfortable expressing any of my concerns."

Professionalism and Expertise

Pros:

• "Excellent place. very clean and professional."
• "Dr. Harris is professional and gets straight to the point."
• "Dr. Wix-Harris is incredibly knowledgable."
• "Dr.Chasin was professional and informative. Helped me make some good decisions for my acne scarring."
• "Dr. Chasin is brilliant and can tell instantly how to improve your skin with the correct procedure for you."
• "Dr. Chasin is the best! He takes his time explains everything and is very thoughtful about what and how much is necessary to achieve my desired effects."
• "Dr. Chasin is a wonderful clinician and has a very caring bedside manner."

Cons:

• "She and her assistant in the room said the doctor I was seeing had left the practice and made some uncalled for comment about her."
• "They dismissed me so quickly and said there was nothing they could do for me."
• "Every time you go there, the old rude faces are met with new rude faces."
• "What an unprofessional and disgusting place."
• "The woman doesn’t even know skin tones or is knowledgeable in lasers."
• "The dermatologist burnt my skin at the first try."
• "It was the coldest, most awkward and least patient centered consultation I've ever experienced."

Treatment and Results

Pros:

• "I cannot say enough positive things about the service and staff at Reflections!"
• "Dr. Johnson gave me my confidence back... my melasma is almost all gone."
• "After multiple treatments I could finally walk out the door with my head HELD HIGH! I don't have to wear makeup any more! My skin is clear!"
• "I have a new lease on life. I can date and socialize without being self-conscious."
• "I am so relieved, happy, and excited to have found my new favorite skin clinic at Reflections Center."
• "Dr Wix-Harris was essential in my acne treatment post accutane and helping set up a plan that would be best for me."
• "I absolutely love love love my results."

Cons:

• "Save your money and find someone else. They use too much saline in the product. Absolutely wrong to do. It waters it down."
• "Please people....do your research and save your money!"
• "I walked out with a burn on my face, worse off than when I walked in."
• "Been coming here for the last year and I am extremely dissatisfied. I paid for filler and botox along with lip injection and it lasted maybe a month."
• "I had fraxel and barely turned pink and my face did not peel. It looks like nothing was done."
• "While doctors were accommodating and committed I’m somewhat disappointed as spots have not entirely gone."
• "Laser treatment for dark spots... spots have not entirely gone."

Staff Attitude and Communication

Pros:

• "A beautiful facility makes me feel like I’m somewhere on vacation!"
• "Reflections staff are all helpful, the offices are calming and soothing."
• "The office is absolutely beautiful and walking in you immediately feel a sense of 'zen'."
• "Their opinions of recommended treatment felt conservative and not pushy!"
• "Dr. Ellern was fabulous at the consultation and during the procedure; I needed breaks due to pain and she was incredibly patient and kind."
• "Dr. Renata Wix-Harris was a no-nonsense, highly skilled, artistic, and experienced injector."
• "Dr Chasin is a master artist and an extremely kind and genuine person."