"The staff made me feel super comfortable & the atmosphere is great."
"This place is so welcoming and everyone has made this place feel like a safe haven for me."
"Customer Service is always on a high level. Overall environment is always welcoming, pleasant, clean and uplifting."
"I love the variety of classes my favorite is the Zumba."
"A great, clean gym with an amazing staff."
Cons:
"This gym is the most awful gym I have ever been to."
"The whole gym is overcrowded and they have classes running most of the time (the HITT area is occupied all the time) and the place is not very clean or well maintained."
"Not to mention it’s say it’s a free judgement zone but when I would do my workouts on the turf in front of the staff. I was given looks and laughed at."
"This was not a welcoming experience at all."
"The employees are very unprofessional and rude, I do not recommend this place at all."
"Rude staff."
"Good luck getting out of a contract."
Management and Staff
Pros:
"Amazing staff, great equipment, great environment."
"I love the atmosphere at Crunch, great team with great attitudes…Aaron the manager really runs a great ship."
"Aaron assisted in my sign on process; he was immensely professional and so kind."
"The Staff are very courteous and professional."
"The staff are so friendly and welcoming."
"Staff members as far as associates and personal trainers are very approachable and helpful."
"The staff are always friendly and willing to help."
Cons:
"The director Aaron Gonzalez is very unprofessional and doesn’t know how to run a gym! He’s very spiteful and doesn’t communicate well."
"This gym is not veteran friendly, the manger chooses to ignore emails."
"Spoke to the manager (Aaron Gonzalez), and he was extremely unprofessional."
"Extremely unprofessional staff that doesn't reply to their emails."
"The staff is generally friendly, but they are apologists for the owners of the gym."
"They do not have any male staff to clean the male locker room."
"Bad employee training."
Cleanliness
Pros:
"Place is very clean. The staff not to friendly well at least the person that was a the front desk the time I was there as a guess."
"The cleaning team is always there; so the gym is always very clean."
"It is so clean here most gyms you feel like you have to take a shower in disinfectant after this place is clean as a whistle."
"It's a very well maintained and clean gym."
"Very clean, shout out to the cleaning crew."
"The gym is always clean, the staff is always friendly and welcoming."
"The place is well kept, very clean and organized."
Cons:
"The gym was too small and always overcrowded."
"Gym is way too small for that many members in which it makes social distancing impossible."
"The equipment gets very dirty and often older equipment is neglected and only gets dirtier."
"The whole gym is overcrowded and they have classes running most of the time (the HITT area is occupied all the time) and the place is not very clean or well maintained."
"They do not take care of workout machines and leave them broken for longer than 6 months."
"Machines are constantly broken for extended periods of time."