Planet Fitness Reviews Summary

Staff and Service

Pros:

• "The staff is friendly and the manager is on top of bad behavior."
• "The staff is awesome and take pride in their jobs."
• "Despite the crowds, the staff remains friendly and diligent in maintaining the space."
• "The staff is friendly and helpful I ever need help with a machine."
• "Friendly staff and respectful members."
• "This location is awesome, friendly staff at the front desk always greet with a smile."
• "I’m always greeted with a friendly smile and hello."

Cons:

• "I will gonna cancel my membership because the staff is very rude and unprofessional."
• "This place needs better management/owner cause those fees are just being pocketed and not used for the gym."
• "They refuse to hard transfer my home planet fitness to one in VA."
• "The club manager here is extremely rude and either doesn't know how to do his job or is a fraud, and should be fired."
• "VERY poor customer service, consistently noticeable by the unaware/poorly trained staff."
• "The staff at the front don’t even care. The manager doesn’t care at all."
• "The front desk staff are very improfessional, never welcoming."

Facilities and Equipment

Pros:

• "The gym itself is amazing, super clean, tons of machines to choose from."
• "The place is clean and very spacious, the lighting is great."
• "This gym has elevators so it's fully disability accessible."
• "Clean, very cozy, and lots of equipment to choose from."
• "Brand new opening, has all the machines you need as well as plenty of free weights."
• "I love that they have an area to refill your water bottle with filtered water."
• "The club is super clean and well stocked."

Cons:

• "Machines take extremely long to be fixed, this has been open since the summer and one of the calf leg machines has worked for about a total of one week."
• "Now this gym is extremely overcrowded, dirty and a lot of machines are either not working or missing pins to adjust weights."
• "Overcrowded with kids. Everything is disorganized."
• "Some of the elliptic machines are squeaky and not smooth moving."
• "Arms and legs machines are broken and missing pins."
• "Very few machines, always have to wait. Lots of broken machines."
• "Half the machines are busted."

Price and Value

Pros:

• "The price is great, I am thrilled they opened this gym."
• "A great value, friendly staff and generally clean, spacious and serviceable."
• "Great location and affordable price."
• "It's dirt cheap so you get what you pay for I guess 🤷."
• "The gym is very affordable at only $10 per month."
• "It's not overpriced and pretentious."
• "Pros: *Newer Gym *dirt cheap."

Cons:

• "PF is not worth it.. maybe that's why it's so cheap."
• "You will get what you pay for."
• "It’s like working out at Chucky Cheese. Doesn’t matter what time you go it’s always packed."
• "This place is truly the most disturbing gym you'd ever go to."
• "What kind of clients do you expect for $10 a month?"
• "Pros: -location Cons: -cheap (cheap gyms are never good, homeless people can afford memberships here just to use the bathroom)."
• "It’s also annoying to see staff sitting on the counters, eating, watching Netflix when you first walk in."