"Very friendly staff and lots of equipment. Trainers are awesome."
"The front desk staff, cleaning crew, group instructors and trainers are all friendly and comport themselves professionally."
"His friendly demeanor added to the positive atmosphere of the facility."
"The people there are really nice and helping."
"I love Cycle classes with Barbie H.! She's my favorite instructor and truly brings such great energy to EVERY single class!"
"Marcela is the best consultant I have worked with by far."
"The entire sales team and operations team as well are very welcoming and you can tell they all genuinely care about this club and it’s members!"
Cons:
"The staff is very rude (Mateo) I asked him for help and he started yelling at me."
"Staff members just get paid to do their job and their job only and the higher ups are nowhere to be seen."
"The staff is rude and does not respect the clients, especially the head of the trainer program who almost caused a fight over some weights."
"Front desk staff are extremely rude and unhelpful."
"Horrible, rude customer service. Especially the sales manager Darrel."
"The 'General' Manager and the front desk people in general are unfriendly, discourteous and very rude."
"The workers at the front desk are extremely unfriendly."
Facility and Equipment
Pros:
"I enjoy LA Fitness for years now for their variety of equipment, the sauna & the juice bar."
"Love the gym that's located in Clifton. They have a great staff, awesome gym and equipment."
"This place has some good pieces of equipment, and a nice functional turf area."
"Been coming to this gym for years and never signing up for another one! Spacious and tons of machines to use."
"The gym itself was also well-maintained, with equipment regularly sanitized and tidied."
"The facility was well-equipped with state-of-the-art fitness machines and a variety of workout options to cater to different preferences."
"The gym has great lighting, plenty of space, and a relatively good layout."
Cons:
"Showers are filled with mold and mineral deposits all over the shower heads."
"The hot tub/jacuzzi was not hot at all."
"Literal mold on the tile floors still to date 5/14/24."
"From leaky ceilings, to crumbling drywall falling off the wall, broken showers, broken sauna box, scummy hot tub/spa."
"None of the weight machines in this location have the pins needed to use them."
"The equipment is never fixed, some machines have been down for over 10 months."
"The showers are always really dirty."
Management and Maintenance
Pros:
"They keep the place tidy!"
"The cleanliness was impeccable, creating a welcoming and hygienic environment."
"The showers at LA Fitness were impeccably clean, with regular maintenance evident."
"All of the employees are very nice and professional, and they have taken suggestions for increasing cleaning, etc."
"The manager is nice, professional, and open to hear feedback from members of the gym."
"The entire gym smells like sweat and chlorine."
"The gym would be a lot better off with a staffing overhaul."
Cons:
"Sauna so dirty and not well maintained."
"The big room with the mirrors is never cleaned, always hair and dust on the floor and mats."
"No steams don the sauna smells awful, worse than sweaty balls. Stay away!"
"The machines are very old and a lot of them don’t work. The useless workers don’t have any pride in their work as this is by far the worst la fitness ever."
"It seems that the management does not really care to maintain the facilities."
"The broken equipment they do have is outdated and it ALWAYS smells like mildew."
"I’ve never seen a gym with so many broken/out of service machines."