LA Fitness Reviews Summary

Cleanliness

Pros:

• "They keep it clean, and the sales staff doesn’t hound you for money."
• "LA Fitness Lawrence is one of the cleanest clubs I’ve been to in the Nassau/Queens, NY area."
• "The facility is super clean and I notice they have ppl that are very diligent about cleaning."
• "The club is amazing, as well as clean and plenty of equipment never needing to wait."
• "The place is spotless and the men's locker room is amazing and the pool was nice as well."
• "Super Clean... Amazing staff."
• "It’s well maintained and always clean."

Cons:

• "No cleaning people around and no managers around especially on weekends when its very busy."
• "The gym is generally dirty."
• "The gym is very poorly maintained, most of the time you can’t find the dumbbells you need, weights are not re-racked, sauna is dead, no towels, no hand sanitizers since COVID reopening."
• "Very dirty gym."
• "The place is FILTHY!!!!!"
• "Dirtiest gym I've ever been to."
• "This place is filthy and unsanitary!"

Equipment and Facilities

Pros:

• "They have a nice free weight area and the classes are decent."
• "They have a large selection of dumbbells and a ton of high quality lifting plates."
• "Most classes are included in your membership fee."
• "Great Gym... Very Spacious with lots of machines and a big free weight area."
• "Amazing gym, has everything you need to workout, including bench presses, squat racks and tons of free weight! Very clean also."
• "This is a fully equipped gym with a pool, whirlpool, and sauna."
• "There are tons of quality machines, nothing is broken, it's never overcrowded."

Cons:

• "This is the only LA Fitness I know that doesnt provide antibacterial wipes or any kind of wipes for that matter to wipe down equipment before or after workout."
• "Weights are all over the place."
• "The gym is small, but it’s always empty which is great."
• "Machines are always broken."
• "Broken machines were an all-too-common sight, leaving me with a dwindling selection of functional options for my workout routine."
• "Waste of a gym. Half of the treadmills don’t work. Half the stair masters don’t work."
• "The few functioning cable machines were woefully ill-equipped with attachments."

Staff and Management

Pros:

• "The staff is very professional and it’s teenager friendly."
• "The staff is great with amazing personalities."
• "Love the bright, open concept, and the relatively new manager, Darius, who cares for the place as if he owned it."
• "I’ve been going to this gym for 2 months now and I am very happy with my experience so far."
• "Staff is friendly and welcoming."
• "The staff is extremely friendly and helpful."
• "Neil was absolutely amazing and very friendly."

Cons:

• "The manager doesn't fix anything in a timely manner."
• "Management doesn't seem to notice or care."
• "Horrible Gym. Horrible customer service."
• "The staff seems not to care."
• "Staff doesn’t seems to care about anything."
• "Management either doesn't care or it's none existing."
• "Front desk is trash. No one greets you when you arrive they just stare or head down in their phone."