Jersey Strong Gym Reviews Summary

Customer Service

Pros:

• "Customer service was great and Carlos Luciano, manager went above and beyond."
• "Carlos was an amazing help when I wanted to know more about the gym! He gave me the best deal and helped me get familiarized with the place!"
• "All the employees here are helpful including the managers."
• "Friendly staff particularly Miguel who helped me out with all my membership questions."
• "The staff has always been consistently nice and thorough with communication."
• "Hugo did a great job explaining the membership in detail, making sure I completely understood everything and also made sure all my questions were answered."
• "The best part IMO was the staff. Super friendly and helpful. Hugo and his team are awesome and he runs a great gym. Highly recommend!!!"

Cons:

• "This gym has the poorest customer service skill- they don’t care about their clients issues."
• "Extremely poor and unprofessional customer service."
• "If i could rate ZERO stars i would. Customer service is a must & it SUCKS."
• "The personnel seems to be more interested in being on their cell phones than assisting anyone."
• "The management is also very rude and they will never respond to any of your issues."
• "Some people on the staff are nice, however you can tell some are just trying to push sales onto you."
• "Horrible management system!!!"

Gym Facilities

Pros:

• "Gym is always super clean and the ladies room having its own section is a great addition!"
• "The menlo jersey strong is a great gym very spacious and a variety of equipment to use."
• "The gym gets deep cleaned twice a day and is one of the cleanest gyms I’ve been too."
• "This gym is awesome. Huge space filled with plenty of equipment and doesn’t get overly crowded."
• "Jersey Strong is not your typical 'corporation chain gym' -- although it is state-of-the-art facility, it almost has the feel of a neighborhood gym."
• "The gym is very spacious with a lot of equipment options."
• "This is the best gym I have ever been to, hands down. It's kept very clean, they're well equipped."

Cons:

• "WARNING ⚠️ This place is a RIP OFF!!!! They charge hidden fees that adds up to a hefty gym cost."
• "I do wish the gym had longer hours or more amenities included, especially since the monthly payments do go up every year along with us paying a club fee."
• "There’s also so many problems with the equipment - like racks always being broken and or weights having damage done to them."
• "No network in the basement. Wifi is very bad, requires you to login everyday instead of auto connecting."
• "There are no hand sanitizing stations anywhere."
• "Many machines are looking a little rough."
• "They have a green grass area that had a finger nail on it two weeks in a row that I came to work out."

Membership and Fees

Pros:

• "Great gym super clean wish that $10 member was all gyms but overall hugo helped us out when we signed up and is a great sales associate always helping me out when I have a question."
• "Hugo provided great service today as he ungraded my account to have access to all locations."
• "Not only did he waive the enrollment fee, he lowered the cost of my monthly membership a bit because my old membership was much cheaper."
• "I would like to say this gym is clean and very spacious. I booked a 3 day free trial and I fell in love with working out."
• "Wonderful gym. Has all the equipment you need and never crowded to the point of rubbing elbows."

Cons:

• "Even after cancelling membership they kept charging me and I had to block their transaction calling bank."
• "All above is to sell the membership only and you can't get out of it."
• "Fraudulent business practices, will continue to charge you even if you cancelled their membership."
• "They will give more offers, but later they will collect more money... fraud customer service, careful careful."
• "They will attempt to roll you into another cycle without confirming with you first (it's $200 a month)."
• "Be very careful... Training classes are super expensive above the average training."
• "Don't fall for the scam that says 'FREE' trial, I wasted an hour of my time just to be told that I had to pay $599 for the 'FREE' trial."