Wayne Mazda Reviews Summary

Sales Experience

Pros:

• "Since the moment I spoke with Luis Díaz at Wayne Mazda all of my nerves went flying out of the door."
• "AWESOME BIRTHDAY GIFT on New Years Day! We had the pleasure of buying our 1st Mazda from Juan Giraldo at Wayne Mazda!"
• "Many thanks to our sales manager Stephen Zagoric! His work was excellent, people like him are very pleasant to work with."
• "I recommend Juan and for sure will be a customer in the future."
• "Huge thanks to Mark and Manny for making my first-time car buying experience incredibly smooth and effortless."
• "Juan was very knowledgeable and was able to answer all questions that were asked."
• "Juan was such an amazing sales man! He was very helpful throughout the process."

Cons:

• "Their service department is awful."
• "I will not be returning to Wayne Mazda."
• "It took Wayne Mazda more than 3 weeks for them to pay the vehicle off."
• "It has been 3 weeks already and I still haven't received my refund."
• "Absolutely avoid this place like the plague! It's hands down the worst service experience I've ever had!"
• "They don't seem to care what your need for service is."
• "Wayne Mazda has proved that they value the quantity of vehicles sold more than the quality of the experience for the buyer."

Customer Service

Pros:

• "The ambiance here is always inviting and comfortable."
• "Very friendly dealership, and busy too. They give you time and make sure you are completely happy with your choice."
• "Always a great experience not only with the service department but sales."
• "I’ve been a customer of Wayne Mazda for a few years and my experience has gotten better and better!"
• "I will visiting them again and again for all my future car purchase."
• "Carlos was very helpful I need to mention Carlos's name because he was patient while delivering the car, he made sure I know all the details, and he spent a good 30-40 minutes answering all my questions."
• "Mark in finance went above and beyond in providing exceptional customer care!"

Cons:

• "Stay away!!!!!!!!!!!!!!!!!!!!!!!!!!!"
• "I do not recommend this place to anyone."
• "Stay away from this place. They are nice when you are about to but from them but once you spent your money there is no customer service."
• "Too bad there aren't any negative stars. What a Nightmare of experience."
• "After many negative experiences with Wayne Mazda, I am so much happier with Lodi Mazda and don’t mind having to pay for all of my services there :)"
• "One star is too many. Very bad experience. car was sold to me with bluelink auto start but the option does not work, then wants to charge me another $600.00 for the download that was needed to fix it!"
• "This angered me, but not as much as the salesman calling me (8:30PM) during my shower, then texting me repeatedly after I told him to stop contacting me."

Service Department

Pros:

• "Wayne Mazda offers free oil changes for a lifetime."
• "I am so thankful for James Vrindten and Wayne Mazda for making my experience so wonderful after 2 other dealerships!"
• "Awesome experience at Wayne Mazda. Sales team did a fantastic job finding me the exact car I wanted."
• "I had the best experience here at Wayne Mazda for a first time buyer."
• "Nick who is one of the Service Managers is great he goes above & beyond to help you to the best of his ability."
• "Daniel Perez the service manager was very helpful and courteous."
• "The service department team is amazing Nick thanks for being hands on with your customers!"

Cons:

• "No communication with customers, they give you a loaner that's been puked in by dogs, disgusting condition."
• "Unfortunately, I am beginning to regret buying from Wayne Mazda because of the lack of availability in the servicing department."
• "Wayne Mazda needs to work on providing flexibility with scheduling service appointments and having more hours available to accommodate the busy working schedules of its customers."
• "The service dept is the worst, you wait months to get an oil change mind you they include free oil changes but you can never get an appointment it takes months."
• "It is almost impossible to get an appointment with them unless you are willing to wait 2-3 months for service."
• "DO NOT BUY FROM HERE! NO SERVICE APPOINTMENTS FOR MONTHS- OVER 7 MONTHS JUST FOR AN OIL CHANGE."
• "They are offering appointment for oil change in August, three months wait time, what a ridiculous service."