"Don’s customer service was top-notch, as is the work he did."
"Don provided me with stellar customer service and an amazing price!"
"On top of that 2 really cool guys with amazing customer service."
"Customer centric, well versed with the products they stock/sell, extremely clean and professional installation and service."
"Don and Steve are Great guys who are a pleasure to deal with, Very knowledgeable, very professional."
"Don and Steve are knowledgeable, friendly, courteous and really want to help the customer doing what is best from them."
"Never had a mechanic be as customer oriented as them."
Cons:
"Don simply doesn’t have or comprehend basic customer service skills, he struggles interacting with customers/people."
"Upon calling, the gentleman was very sarcastic pretty much running me out of the area as I didn’t have an appointment."
"I’m glad I was able to experience his behavior before hiring Don to do my install. I took my car and business to another audio installer."
Facility & Waiting Area
Pros:
"Immaculate facility."
"They also have a very comfortable waiting room to relax in while they work on the car."
"The waiting area is probably the best part!"
"They have a waiting room with TV, charging for your electronics, a rest room, and Wi-fi."
"His shop is small (running his business from his home) but its clean, and his waiting area is like a living room!"
"They also have one of the best waiting areas I have seen."
"The shop is meticulous and the waiting room is comfortable and very clean."
Cons:
"The bass caused the doors to rattle, and it sounded quite hollow."
Pricing
Pros:
"The price was cheaper than the original quote they gave me because it took them less time than expected."
"Also waived off the final reinstall charges to provide me with some respite."
"Price is a lil steep but you're getting quality equipment and installation."
"Also, the price was fair."
"The price is fair and no up charge even with the microchip shortage due to the pandemic."
"Gave me a very solid price."
"Transparent and reasonable with pricing."
Cons:
"Unless you want to pay a premium price and deal with a jerk!"
Professionalism & Expertise
Pros:
"Couldn't ask for a better place to do business with."
"Very professional, took the time to go over options and discuss exactly what I wanted and how I wanted it."
"Don knows his stuff and does excellent work."
"Clean and professional shop 👌"
"They finished the job that multiple other establishments could not."
"Similar installations in an 18 years old German convertible such as mine are known to be complicated and only a professional like Don can do it so neatly and beautifully."
"Professional installations and exceptional customer service."
Cons:
"The unit had a screen flickering issue and multiple replacement units also had the same issue."