Mavis Discount Tire Reviews Summary

Customer Service

Pros:

• "The staff was and always is super professional."
• "Very amazing at communications does show points of concern but also listens positively in order to provide the correct answers."
• "They even test drove my car after they finished working on it to make sure everything was good, which I greatly appreciate."
• "The staff was courteous, professional and knowledgeable."
• "Customer service was excellent."
• "The Service Was Phenomenal. I Appreciate The Customer service."
• "Jessica was incredibly kind and helpful in guiding me in the right direction of the the things I needed."

Cons:

• "We asked for the area managers contact info to discuss further and was denied this information."
• "I was told I don't have an appointment."
• "I would advise all customers to take their business elsewhere."
• "Very disappointed and terrible customer service! You now have lost another customer."
• "No apology or let alone try to calm me down. Even though he saw I was angry and disappointed."
• "Service is poor at the Phillipsburg Mavis as well as corporate help. I as well as other will take our business else where."
• "Very Rude!!!! I called the first time and they picked up and hung up."

Efficiency and Reliability

Pros:

• "They took the vehicle in and had me out in under 30 min."
• "Fantastic. Got a nail in my tire driving through NJ on my way to TN. Scheduled an appointment here the following morning and these guys had my tire fixed ready to roll in about 30mins. It only cost me $27."
• "The service was great, we were taken in immediately and out within a short period of time."
• "Everything was complete in 45 min."
• "Even though they were short staffed they took my car in and had it done by two o'clock that afternoon I appreciate the speedy fix to my breaks and rotation of my tires great job to those who worked on my vehicle thanks."
• "They took my vehicle in right away."
• "The tire was ordered and in stock when they said it would be. I arrived a little late for my appointment and they still took me in and got me in and out in a timely manner!"

Cons:

• "It is now 12:45 and he is still sitting there 3 hours and 45 minutes later."
• "Tried to be seen after making several appointments for several months. Each time walk ins were taken over my appointment, the wait to have work started was between 3 and 24 hours."
• "More than three hour delay for a tire plug. Many excuses about new staff, short staff, inexperience with fleet lease car process."
• "I made an appt at the beginning of the week. Arrived here Sat morning for the guy behind the counter to tell me the tires I ordered weren't there."
• "I made a appointment for 9am but there were at least 6 cars ahead of me and they only opened at 8am the guy behind the counter was a little rough and I felt like taking my business elsewhere-will never come here again."
• "Arrived for my appointment at 1:30pm told it would take 45 minutes. I'm still waiting at 3pm car is not done."
• "Edit 1: We are two hours after my scheduled appointment and my car has not been taken."

Honesty and Transparency

Pros:

• "It was great that they were honest and did just do it to make money."
• "They are very honest, and they carefully work on your car to keep you and your family safe on the road."
• "Mavis Tire in Phillipsburg NJ is an honest shop that preform's high quality work with fair pricing and a real pleasure to deal with."
• "Prices are very fair and reasonable and they’re always very quick."
• "Honest, reliable, friendly, and efficient."
• "Dan and his crew are the best. It's awesome to find a shop that is honest and don't try to sell you more things that you absolutely don't need at that time."
• "They actually don’t push you into doing extra things you don’t need."

Cons:

• "Everytime i go to mavis i end up spending twice as much as the original price agreed on."
• "I wish I could give minus stars. My wife called mavis to get a quote on new front tires, they agreed to a certain tire brand and price on tires, mount & balance and alignment. She went to mavis for the work. Half way through the work the guy she spoke to on the phone that she made the appointment with came up to her and informed her that they made the choice to change the brand of tires for her safety at a higher cost because they were doing a promotion for the brand of tires that they ultimately put on the vehicle. Totally unprofessional."
• "Between up charging you, then switching around the tires that I asked for and telling me I got a discount when in fact I ended up paying for the cheaper tires that I didn’t want."
• "They conned me into buying cheap tires, thinking that I was getting a good deal."
• "either their alignment machine is way out of calibration or they don't know how to use it??came in with a car out of alignment. left with the care even more out of alignment and the steering wheel at a 45 degree angle while going straight.. took car to a dealer and they said it was so far out they wanted to know what i hit. re-aligned and now all in spec."
• "Took my wife's car to buy and have 4 new tires installed, broke a sensor then try to have me pay 90 to replace a 9 dollar sensor that they broke."
• "Big scam. Came in to get a tire plugged and they stated there was more than one nail and that I needed a whole new tire and wanted to charge $180 and up."