Orangetown Classic Diner Reviews Summary

Food Quality

Pros:

• "Amazingly good diner food and their breads/buns are out of this world!"
• "Each bite is a burst of flavor, making every visit a treat for the taste buds."
• "Everything I have tried here was fresh and tasty."
• "The food was absolutely incredible!!"
• "The food is excellent. Compliments to the chef."
• "The delicious food in this place - my fav phillycheesesteak egg rolls w/it’s Thai sauce incredibly flavorful."
• "Food was amazing especially the Philly cheesesteak egg rolls."

Cons:

• "The sandwich was more bread than meat."
• "The chicken was dry from being over cooked seemed like it was left out too long."
• "The chicken was good, but not great by any means. And the pasta that came with it was very bland and watery... completely lacking in flavor."
• "Food was basic and bland."
• "All the food was undercooked and greasy."
• "Food is nothing like they show on pictures and the taste is even worst!"
• "Food was bland and salty."

Service

Pros:

• "Also our server Ramon was also great!!!"
• "Service was on point and staff is extremely friendly."
• "Customer service here was amazing. The diner was very clean and the staff was accommodating and quick."
• "Prompt and friendly service."
• "The hostess is a doll, sweet and welcoming."
• "Our server was friendly and pleasant."
• "The wait staff is attentive and friendly."

Cons:

• "She rushed us with our order, got visibly annoyed that we were unsure of what to order."
• "Our waitress dropped out food off and did not come back."
• "New employees are not well mannered and like to stand around in groups chi chatting and talking about the customers."
• "We continuously had to yell for someone to get our attention."
• "Service is slow and the staff is slow."
• "Service was terrible and the food was all awful."
• "Service is embarrassing, I will not visit there nor any of their partner diners."

Ambiance

Pros:

• "The decor and atmosphere are amazing and really hearkens back to that Happy Days-esque feel."
• "The atmosphere of the restaurant was calming and relaxing."
• "An amazing diner just across the bridge."
• "This place is awesome. Super cool atmosphere. Everything is brand new and gives off an immaculant vibe."
• "This Diner is so cool the vibe is awesome the service is great."
• "The cozy ambiance welcomes you."
• "The atmosphere was bright and clean, and everyone was smiling."

Cons:

• "However without someone guiding them it turned out to be a not so nice experience."
• "It was unwelcoming and uncomfortable."
• "We missed the warm family feel from all of the staff."
• "It was just as cold inside as it was outside."
• "Lastly, the pianist they had playing was playing ear deafening songs which didn’t go with the vibe or tiempo of the diner."
• "Music was too loud and annoying to eat."
• "A very mediocre experience."

Value

Pros:

• "Milkshakes were like $15 each, but they did come with fancy decorations I guess."
• "Good food, crazy shakes for the kids are insane, really works of art."
• "You get a lot of food, and it's not even expensive."
• "They're huge - definitely enough for two people to share one."
• "Super fair prices and a great selection of vegetarian options."
• "Prices are reasonable and desserts are insane."
• "Daily specials are fairly priced and come with soup and dessert."

Cons:

• "Prices are a bit higher than what you would typically expect for diner food."
• "Pricing finds itself north of comparable diners in the region."
• "Their prices have gone up dramatically."
• "The prices at the diner are insanely high. Especially for the quality of the food."
• "They also tried charging for a lemonade refill, claiming it was freshly made. $4.95 for lemons, sugar and water?"
• "Very very expensive. 15 dollar and up burgers."
• "The prices here has double."

Menu Variety

Pros:

• "It has everything including a menu item called the kitchen sink burrito."
• "The kids menu is outstanding!"
• "They have unique menu items I have never seen on other diner menus."
• "The kids’ menu has many options including for vegetarians."
• "The menus are full of all kinds of food."
• "They have everything you could want on a menu and extremely cool and unique monster milkshakes."
• "The menu is diverse so there's something for everyone."

Cons:

• "The food here is great. It's a unique diner in that you can't get lost in their menu, it is more paired down than a usual greasy spoon diner."
• "Printed menu should be updated as the specials said it includes soup or salad and house dessert but our server mentioned dessert is not part of it."
• "Please know that if you call ahead and ask about gluten free, that they may not follow-through."
• "We often frequent this diner and love the service and food but the last 2 times we have ordered delivery, we have had a HORRIBLE experience."
• "Five of us three blacks one chinese and One Hispanic we were served Beverages in plastic cups no one around us had plastic cups."
• "But nothing really stood out compared to other diners I’ve been to."
• "All of these things were so overpriced and awful."

Cleanliness

Pros:

• "Very clean inside with a huge menu, but a bit pricey."
• "The diner was very clean and the staff was accommodating and quick."
• "All facilities including the kitchen, restrooms, and eating area looked very clean."
• "The place overall looks clean and we were seated right away when we walked in."
• "Nice, clean bathrooms."
• "The diner is clean and we were seated quickly."
• "Keeping the booths and bathrooms clean, replacing worn out or stained menus, etc."

Cons:

• "Bathroom on left side of diner was a mess and not taken care of."
• "They need to pay attention to detail when it comes to cleanliness."
• "There was Hair in my food."
• "Service was attentive but we missed the warm family feel from all of the staff."
• "We did not like the loaded Mac n Cheese (the flavor was off, very salty, and the onions were caramelized)."
• "Service is embarrassing, I will not visit there nor any of their partner diners."
• "A very mediocre experience."