"Miguel is THE BEST. He really took his time during the consultation."
"Emma does an amazing job! She is attentive to the needs of each client and makes sure that you walk out feeling your best."
"Miguel is a hair genius which is why I followed him, and was thrilled to see him land in this gorgeous establishment."
"Lirian truly listens and gives me the feedback that’s super helpful."
"Sarayah listens and educates. She will be 100% honest with you about what may or may not be achievable."
"Gabby was engaging, professional, and delivered the PERFECT color for my hair."
Cons:
"Öwner Lu does not listen to her customers.. She’s a prima donna and think she knows more than she does when it comes to coloring !!"
"The stylist Luana didn’t even get to the phone but the assistant stated that ‘she doesn’t believe she is the stylist for me’."
"I was completely ignored the entire time and never had any hairstylist treat me like that, let alone the owner."
"She turned them ORANGE. I paid $500, went home and cried."
"I had a consultation with mia & the entire time i was made to feel horrible about my hair."
"Honestly the reality is, unless you know her, or were referred to someone who works there - don't expect any decent treatment."
"Not a single 'we’re so sorry you aren’t happy let’s get this fixed'. Extremely unprofessional and a horrible business model."
Salon Atmosphere
Pros:
"The atmosphere that Miguel and Lirian give off is super refreshing and I leave always feeling confident and feeling amazing."
"East Coast Salon is a beautiful environment and feels like a mini getaway."
"An absolutely beautiful, spacious new salon. The vibe here is truly relaxing and a wonderful experience."
"This salon is absolutely GORGEOUS! The atmosphere is incredible and so chic and relaxed."
"I loved the environment as well, from the beautiful plants, thoughtful layout and even the puppies running around; it was a peaceful experience."
"The salon staff is so kind, the vibe and look are so warm and open and relaxing."
"Walking in you are welcomed in beautiful breezy beachy decor, warm and inviting atmosphere with a fountain and even a swing!"
Cons:
"Staff doesn’t take strong precautions with masks and very casually wears them."
"Hair color and technique didn’t look like Instagram pictures they post and turned very brassy after one day."
"I had to go to another salon the day after to get my hair fixed bc the lighting at east coast doesn’t really allow you to see ur hair for what it is."
"Went to East Coast for a natural balayage and came out with chunks of orange hair."
"Showed them a picture of what color I wanted my hair and made it so much lighter."
"Total process in salon was 7 hours but actual time spent on hair was 1 hour 45 minutes. Price was $400+ dollars."
"Then, at the consultation she told me it would be $500… then, i asked for an estimate, then it was $680."
Customer Service
Pros:
"Everyone is always so nice and accommodating and my hair always looks AMAZING!"
"The booking process was so easy and I felt comfortable the entire time."
"Her assistant was also very attentive and knew what she was doing."
"The service there is so nice."
"The staff all leave me feeling like a queen."
"The staff is so friendly and attentive, more than any other salon I've ever been to."
"The entire staff is hands on, personable, and extremely talented."