Pure Eco-Wellness Salon & Spa... Clean, Organic +Sustainable Beauty! Reviews Summary

Customer Service

Pros:

• "The staff was so amazing giving me options."
• "Pure has most thoughtful and caring salon staff I have ever seen."
• "Everyone at Pure Eco Wellness is wonderful."
• "Everyone was so sincerely friendly and helpful."
• "All the staff members were very welcoming and I can’t wait for my own appointment coming up!"
• "The staff at Pure are fantastic!! Customer Service at it's best--Jackie is always accommodating."
• "The front desk attendant was also very, very kind and helpful."

Cons:

• "The salon itself asked for my feedback, which I gave a detailed account of. I thought they would offer to fix my hair, but I never got a response."
• "I had also booked a hair appointment with them for a later date but decided to cancel since the 1st experience left me with a bad impression."
• "I called twice and they put me on hold... I waited 3 hours and decided to drive there to make the appt. I was very surprised and disappointed that the place was closed and no sign was at the door."
• "I spoke to the owner this morning and asked for my money back since I didn't get what I wanted and she refused."
• "Very disappointing, bought gift certificate for my wife for mother's day. Wife went to get hair colored and stylist said she couldn't do it."
• "Would not recommend this place."
• "I don’t think I will be going back."

Salon Experience

Pros:

• "I’m so happy with my hair today."
• "Loved my hair cut and color with Candice, fabulous facial and divine massage treatments with Anne."
• "I've had beautiful mani and pedis from Rosa, great facial from Denise, and wonderful deep tissue and medical massages from Anne."
• "I always leave feeling renewed and relaxed."
• "So glad we found our new salon! Thanks, ladies :)"
• "I was really happy with my haircut and my overall experience."
• "I'm always greeted with a smile, and I don't plan on going anywhere else any time soon!"

Cons:

• "After it dried my hair obviously needed another iteration of cutting."
• "I felt like my appointment was rushed, but there was nobody waiting after me."
• "This was a very expensive haircut for a short amount of time and not a close enough attention to detail for my standards."
• "I got an allergic reaction from their hair products."
• "I spent three hours and $300 to leave there with purple hair."
• "The buzzing of the sides was of mixed length, and the top was uneven."
• "I went in for a facial hoping it would clear up some of my acne spots... I have red scars over my face now."

Product Quality

Pros:

• "I love the organic, health conscious, high end products and cosmetic lines she carries."
• "Great environment with no harmful chemicals or toxic odors."
• "The organic products are wonderful and there is no compromise in the quality or longevity versus traditional chemical products."
• "All the products she used smelled so good and comforting."
• "The products they use are all organic and the hair wash experience is AMAZING!"
• "I love that they sell and use organic products."
• "I also highly appreciate the dedication to natural products, as I left with my hair feeling healthy and happy."

Cons:

• "The salon charged me $200+ for a highlight and when I went back the only thing she could offer me for ruining my hair was a 'free conditioning treatment'."
• "For a $40 haircut, there was no offer to do anything for my beard or mustache."
• "I left the salon with PURPLE hair."
• "Heart broken! She ruined my hair and charged me TWICE the price for the service with no explanation."
• "And don't waste your time with the scalp massage...for me they put in the herb blend (which did smell amazing) and then scrubbed my scalp."