"Thank you managers and employees for your everyday hard work, is truly appreciated."
"Employees are really nice."
"The service here was very friendly."
"Great customer service at 1 point there was a customer that was being very rude to the cashier."
"Stop at 1:40 pm to (window) order today 07/03. Very polite enthusiastic and kind individual."
"The staff is always being accommodating and polite."
"The person was pleasant and courteous."
Cons:
"It seems that this BK is just poorly managed and aren't able to function as smoothly as the other locations."
"Order messed up again, but this time the drive thru worker was very rude."
"She acted like it was my fault that the order was wrong and gave me attitude."
"Nasty service and stuff, serving with attitude."
"Rude staff... people need to quit if they hate their jobs."
"The Burger King in Clifton has the worst customer service in the history of customer service."
"Horrible customer service!! I had to wait at the drive thru for 10 min just to put my order in."
Cleanliness
Pros:
"They are very clean and I love how fast my order can be ready in."
"Burger King was clean and well maintained."
"The place is newly remodeled so it’s look perfect and clean."
"Very clean restaurant and fast service."
Cons:
"The place was filthy, the floors were dirty, the condiment counter was disgusting."
"I saw some girls behind the register walking around at the food area, playing in front the food laughing and talking without mask and grabbing food and eating, that was very disgusting."
"The workstation and cooking area is always filthy and the floor is covered with debris."
"All the tables were dirty, food under the tables and the floors were sticky."
"The floor is always sticky even when you’re in front of the register."
Order Accuracy
Pros:
"Food was hot and since I had to order no mustard for my double burger there was no issue."
Cons:
"I ordered a double whopper and I got a regular whopper."
"When I got home, the two burgers were prepared exactly the same as each other, and neither one was prepared how I requested."
"I've order from this BK on multiple occasions and there is always an issue."
"Listen! This is the third time that I get missing orders or my whole order wrong."
"They didn’t even give us the right order we ordered one thing they gave us hamburgers with no cheese no nothing."
"Ordered spicy chicken nuggets and got regular chicken nuggets through the drive thru."
"Worst drive thru I’ve ever been in didn’t give me my 8piece mozzarella sticks."
Speed of Service
Pros:
"I love it, I think is the fastest Drive thru Ever. Very polite."
"Very fast service, as expected!"
Cons:
"Honestly, if waiting a literal eternity on line for food is your thing, this Burger King is for you."
"I waited 20 minutes just to get to the window to place my order."
"I was the second person in line to order for a drive thru for breakfast and it took 19min!!"
"This has to be one of the slowest places, takes them 15 minutes to put together two orders."
"We got there at 1040 and ordered in the drive through waited 20 min the line didn't move."
"Never made it in the door...line out the door. C'mon Burger King you can do better!!"
"Worlds slowest drive thru."
Food Quality
Pros:
"This is one fast food restaurant that you get so much for a good price. The whoppers are always delicious and the rest of the food is tasty."
"All I can say is....wow, I must admit, I actually liked everything better than Mickey D's."
Cons:
"Food was garbage to top it off."
"I went there today and they gave me a raw Chicken Parmesan Sandwich."
"The food can be at times also slightly undercooked."
"Over the course of time, a regular cheeseburger has become a dry, unsatisfying meal."
"This Burger King is horrible I went through the drive thru and ordered two meals first of all it took about 30 Minutes to wait and once we got to eat it it was cold."
"Also the mozzarella sticks tasted old and they forgot my drink."
"Food was luke warm, soggy burnt fries, no toppings on Whopper."
Overall Experience
Pros:
"Usually nice and quite place."
"They do such an outstanding job. I know most of their staff members and they are amazing."
"It is always busy at this restaurant's drive-thru. Grateful that this location has the Impossible Whopper."
"This BK is great! Its right on McLean Blvd. and 33rd Street in Paterson. Right next to a gas station, Chestnut Market, which BTW is an awesome convenience store that stays open 24 hours."
"Very happy customer."
Cons:
"I’d give it zero stars if I could."
"You need better help and proper training."
"This establishment is completely mismanaged!!!"
"One of worse BK in NJ. Very slow."
"Very bad experience."
"I'm embarrassed I went here."
"This place has the atmosphere of where people go to die."