SuperFresh Reviews Summary

Store Environment and Layout

Pros:

• "The supermarket is big and is super clean. I love the free parking and the late hours."
• "great renovation of the store a little pricey but I'm glad that they added on the sushi bar in the coffee bar."
• "They have a little cafe where you can have lunch and coffee what else you can ask..one word Amazing!!"
• "A few months ago they more than doubled the size of the store and it's a huge difference leading to a much less stressful shopping experience."
• "Like this supermarket, very clean and organized."
• "The store features bright colors with wide aisles with the majority of the shopping carts appear to be in newer condition."
• "One of the largest and best stocked supermarkets in the entire neighborhood."

Cons:

• "The stor itself looks good inside but is organized weird with two tiers."
• "There was no manager, only dirty guy who was definitely not a manager and he was rude also."
• "This place is a horror. I was there today and there was a putrid stench emanating from the meat area."
• "Clean place, but stuff are rude."
• "Pricey and cramped, there isn't room in the aisles for more than one cart."
• "Still a work-in-progress, but they've come a very long way."
• "Both ladies in the bakery department are dismissive and rude."

Product Selection and Quality

Pros:

• "Everything is always fresh and within regular price - 'SuperFresh' does not purposefully raise prices."
• "Products are always fresh and staff is always friendly and helpful."
• "Fruit and other perishable items are always fresh."
• "They have everything you need, and more!"
• "The store has everything that's edible and the variety of food is amazing."
• "The selection of fruits and vegetables is particularly impressive, with a wide variety of options that are always fresh and ripe."
• "They carry a wide selection of products including most popular brands."

Cons:

• "It's a bit pricey for some items."
• "SUPER EXPENSIVE,AVOID IF YOU WANT TO SAVE A LITTLE MONEY."
• "Produce, produce, produce… There is definitely a lot of great things about super fresh. You can find lots of great products that you wouldn’t find anywhere else in the neighborhood and the sales are great. However, the berries and other produce are constantly moldy or just plain rotten."
• "Used to love this place, but lately everything tastes like the cleaner they use."
• "I have purchased Sabrett hotdogs on two ocassions and they were spoiled!"
• "I bought tomatoes, bananas, and melons, and they were all rotten."
• "I don't know if it's because your prices are too high, but after the decrease in customers, a large amount of fruits and meats have become very stale."

Customer Service

Pros:

• "Staff is always helpful and always carry fresh produce."
• "She’s an amazing employee, she has always a smile on her face (you can see it behind her mask!) a super positive attitude and does things for people that she probably doesn’t have to, but she just wants to provide a great customer service!"
• "The staff were not only friendly but also incredibly helpful, readily available to assist with any questions I had."
• "Everyone was super conscientious and polite."
• "The staff and management are always friendly and helpful."
• "The staff is very helpful and friendly."
• "This is my local super market, from manager to all the employees working there, they are all nice and helpful."

Cons:

• "The lady at the self checkout is so lazy and nasty, try to avoid her if you visit this place."
• "The cashiers can be somewhat unpleasant or inattentive."
• "Good store, but it looks like some workers don't care about customers' safety."
• "The staff is so rude especially the cashiers."
• "Also customer service is bad, new hires the young kids need to be trained better, spaced out personnel at the cashiers is the worst, especially when it’s busy."
• "Your security guard is out of control."
• "There's a 'security guard' that was working shifts down the road at Key Food that has made his way to working inside SuperFresh. Never a good experience when that profiling stalker is on duty."

Pricing and Checkout Experience

Pros:

• "the checkout lines usually move pretty fast."
• "Can use your Key Foods savings card here."
• "The prices are very reasonable and has a variety of brands to choose from."
• "Great selection and prices you'd expect in NY."
• "Prices are good."
• "The prices are reasonable."
• "I go to your store all the time. Excellent service and fair prices."