Kew Gardens Animal Hospital Reviews Summary

Staff and Service

Pros:

• "The office was very organized and clean.. staff from first getting there and getting a friendly greeting."
• "They also handled them with care and the assistant to the vet was petting them with love to make sure they felt calm."
• "Both the vets and vet techs were very knowledgeable and made my family feel comfortable that we were bringing our kitty to the right place!"
• "I am so grateful to have found Kew Gardens Animal Hospital. Although it was my first time visiting them, they still made special accommodations to see me because my cat had an emergency situation."
• "The doctor was very caring and thorough in examining him, and in explaining everything needed."
• "They were very caring and honest throughout the entire process."
• "Everyone from the desk, to the nurse, to the doctor were so very kind and answered all my questions."

Cons:

• "The staff is rude when picking up the phone, scheduling appointments, and sending the client home with medication."
• "Martha the receptionist is very very nasty."
• "The receptionists are great but I am not very happy with their doctors."
• "Diana the medical assistant was very rude and rough housed my cat."
• "The front desk told us 'not to come'. We were terrified and speechless."
• "Unfortunately, I can’t give 5 stars doctor shark is one of the best in my opinion but the reception of calls are not efficient they always put you in hold and don’t even listen of what do you need."
• "The receptionist chose to fight me vigorously on the term 'accommodate'."

Cost and Pricing

Pros:

• "They are so affordable and understanding."
• "Their prices are the lowest I have found in all my years of being a pet owner."
• "So glad it did not cost us a fortune."
• "The prices were very reasonable considering it was an emergency visit."
• "Prices were right."
• "This place is super affordable."
• "Their prices are extremely affordable."

Cons:

• "They charged me $280us for the consultation and for a Metronidazole drops... only Metronidazole lasted 4 days."
• "Just a little too much money for a senior on ssi."
• "They are trying to make extra money on scheduled same day appointment as an emergency."
• "We spent lots of money for the useless tests and we still don't have any diagnosis."
• "I got a quote of about $365 for the procedure. Well that was acceptable. When we came in with our dog at 10AM, I had to pay a deposit. The price was $570!"
• "He would only charge me 'half-price' for the medicine, which was $70 compared to the $44.55 charged by Chewy."
• "I went to pay and the charge was $785!!!"

Facility and Cleanliness

Pros:

• "It is also a highly sanitary clinic."
• "The facilities seem clean."
• "Upon arrival, I found the clinic to be fairly clean, and there were thankfully not many people waiting."
• "The facility was clean, and I appreciated the efficiency of the services provided."
• "The office was clean and welcoming with other nice pet parents waiting."
• "Clean place! Whole staff is very cooperative."
• "The hospital is clean. The dr was very thorough. Well educated."

Cons:

• "The patient room itself was not clean."
• "The front desk was incredibly rude, and the place was super dirty."

Professionalism and Expertise

Pros:

• "Dr. Shark is one of those doctors you immediately trust because of his very apparent intelligence, straightforward and understanding bedside manner, and his patience with clients and their pets."
• "Dr. Jean Botros performed an almost 4 hour surgery with ease and precision and literally saved her life."
• "Dr. Shark responded to my messages immediately!"
• "Dr. Shark, Dr. Botros and their staff are the most dedicated, competent and reliable group of professionals."
• "The doctors there are all top notch and will do everything in their power to heal and help whatever issue your pet is experiencing."
• "Vets were compassionate, knowledgeable, and spent a generous amount of time with me and my cat."
• "Dr. Shark and his staff are truly amazing people and animal lovers."

Cons:

• "They sent her home bleeding with no bandage and did not even tell me what happened."
• "Both of the check-ups were done hastily, as they're more motivated to have you run tests."
• "Unfortunately, I cannot wholeheartedly recommend this emergency vet based on the quality of care and customer service I received."
• "Dr. Sharkawy was unprofessional."
• "The main Doctor was not the most forth coming about the initial severity of my cat's fatal condition which feels like an effort to extract funds from me while I am in a vulnerable state of mind."
• "Pretty disappointed with my experience today, I made my appointment pretty far in advance."
• "The general exam that was done was very Hasty & it felt rushed."