Atlantic Coast New York Veterinary Specialists Reviews Summary

Customer Service

Pros:

• "Everyone we spoke to was kind and professional."
• "They walked me through everything they were doing and took such great care of my pet."
• "Both times I’ve had to come for an emergency visit, they have been both amazing with my dog but also with me."
• "Every person we encountered was so kind and helpful."
• "The nurses here are just the best."
• "The front staff were caring, friendly and pleasant."
• "The staff was so attentive, and patient with telling me everything."

Cons:

• "The receptionist had a very bad attitude and was very rude to them."
• "Her questions were very accusatory and she seemed to ask the same questions over and over."
• "Please if you value your animals life do not let the short lady with the long blonde hair touch your animal."
• "The service we received from Dr.Alina Culica was absolutely terrible and disrespectful."
• "It is abundantly clear that money, not caring for the animals, is the motivation of this vet."
• "The receptionists don’t send you invoices unless you ask for them."
• "The receptionists have a serious attitude problem."

Professionalism

Pros:

• "The Vet who treated my dog was compassionate, rational and assisted with making a decision for treatment, and was just absolutely wonderful."
• "Dr. Loudon had left the hospital, so I was surprised when she called to go over all the results."
• "She thoroughly explained what tests our pet was receiving and what next steps were for him."
• "Grateful to have been able to have found him, recommend him to anyone who’s searching for a certified physical therapist for their dog!"
• "From the front desk and the vet techs to all of the veterinarians, everyone is extremely knowledgeable, thorough, helpful and kind."
• "Dr. Jessica Clark and staff were thorough, courteous and collected a history of my sweet kittie, Ricky."
• "Dr. Clemente is amazing and his communication was great."

Cons:

• "I also was Overcharged and still waiting for the credit reimbursement."
• "Brought my Labrador retriever in after two days of throwing up and not eating. They overcharged me approximately $300 for something they did not do."
• "I’m disgusted by the fact that my mother didn’t receive any paperwork on our dog’s diagnosis."
• "Tried for weeks to speak to the Administrator Margaret Caroccio, never got a hold of her."
• "I called to speak to someone about their experience and ask why they were treated so poorly and I was so taken back by the way the receptionist spoke to me."
• "This midnight tour receptionist needs to be fired."
• "The most unprofessional vet I've ever been to in my life."

Cost & Billing

Pros:

• "The prices are extremely inexpensive for the Amazing service they provide."
• "More expensive than my vet, but certainly necessary when you know that you have an emergency."
• "The price of bloodwork seemed to be in line with other local vet’s."
• "I also found their fee schedule to be very reasonable."
• "Dr. Carr was very helpful and instrumental in seeing that I would be able to afford the cost of such an expensive operation by reducing the fees."
• "Although emergency pet care is very expensive, I didn't feel that NYVSC charged for anything that wasn't needed."
• "They worked with us on payment options and allowed us to visit and call as many times as we felt the need."

Cons:

• "Instead we had to pay over $5500 (because you do whatever is necessary to make sure you loving pet is ok) and in all honesty I feel we were taken advantage of and scammed."
• "They charged me $3,000 extra without giving me an invoice of what I was being charged."
• "THIS PLACE JUST WANTS YOUR MONEY!!!!!!"
• "This place is a scam, they don’t care about the animals they just want the $$."
• "They said we had to pay $2121 the lowest rate or $3181 being the highest."
• "I was charged up the a** for so many BS charges that I could NOT afford."
• "This place is HIGHWAY ROBBERY, liars and dont care about anything except their pockets."

Facility & Environment

Pros:

• "When you walk in, the facility is beautiful and immaculate."
• "The waiting area is also big and wide open so your pets aren’t on top of each other."
• "From the minute you walk into the facility, which is immaculate you are greeted by a warm, friendly & professional staff."
• "My first thought was how amazingly clean the facility was...a definite plus."
• "The entire staff was wonderful and Dr Henry was just terrific in assessing her wounds and treating her."
• "The whole staff are fantastic and are so compassionate that it scares me how people can be so nice."
• "The office staff is so unbelievably so compassionate and so extremely nice that become basically part of your family."