Bond Vet - Upper East Side at 62nd Street Reviews Summary

Staff and Service

Pros:

• "Everyone from the receptionist to the vet tech to the vet were so friendly and knowledgeable."
• "The front desk team was welcoming and friendly, the veterinarian and vet technicians were patient and kind."
• "The doctors were all so friendly & made me feel like I’d been going there for years!"
• "The entire medical team and staff were knowledgeable and caring, and I felt very comfortable that my dog was in good hands."
• "Every staff member had a smile on their face."
• "The staff at UES was very friendly and surgery went smoothly and my puppy is recovering well over the last 2 weeks."
• "The staff is friendly and knowledgeable and I know my pup is in great hands!"

Cons:

• "It was apparent that the nurse wrote without consulting the patient’s medical record nor with the Vet who would have surely provided context and guidance."
• "The service provided by Bond was confusing and frustrating because every time I talked to a different vet; I was suggested a different thing."
• "I was on hold 4 times for 3 hours. I sent 5 emails with no replies from them."
• "The atmosphere was cold and unwelcoming. The staff seemed disinterested and lacked the compassion one would expect from a veterinary clinic."
• "The receptionist who responded lacked empathy."
• "Front office staff fall way way short of expectations."
• "No one answered the phone despite numerous attempts."

Facility and Accessibility

Pros:

• "This place is really beautiful. The minute I walked in I was so nervous, but the staff was really nice and made me feel welcomed."
• "The office is insanely clean and staff is knowledgeable and it shows that they care about the animals."
• "The office was very clean and beautifully decorated."
• "The space is also such a plus. I've never seen a cleaner and more inviting clinic anywhere."
• "The offices are really clean and modern which made me love this place even more."
• "The clinic is very clean, both pet and human friendly."
• "Office was beautiful and very clean."

Cons:

• "It is more expensive than my regular vet and comparable to AMC pricing but with less wait time."
• "Overall this place just seems like they want to rack up a bill and they're not actually interested in your pet."
• "If you want to be taken advantage of with your animals and fleeced to make a profit this is the perfect location."
• "Basically, it was disgusting upsell because they didn’t demand either of those when they did the dewormer."
• "Upon meeting with the Vet I was upsold immediately and told I needed various vaccines for my dog that were not required whatsoever."
• "This was an awful experience. My dog needs to be treated well and not by a company owned by hedge funds traders who are in the business of making money."
• "Take my advice, do not go here or to any other BondVet facility unless you like being oversold products and spending ridiculously more than you should."

Communication and Transparency

Pros:

• "The vet was more then able to diagnose what was wrong with my cat and explained everything and answered all my questions."
• "Dr Tomasch was wonderful with our new puppy and explained everything really well."
• "They are very transparent with their fees, they tell you how much each service/item costs before you can make your decision."
• "I was also emailed detailed notes of the visit."
• "All pricing was broken down to me and shown to me on the computer which I really appreciated."
• "They were so transparent about pricing and any additional vaccines or procedures our dog might need."
• "They explain everything in detail and tell you prices upfront with no hidden costs."

Cons:

• "The lack of transparency about the procedures performed on my dog only added to my distress."
• "Instead they just tell me all the different tests they can run for more $$$ that they warn will probably be inconclusive— and they were."
• "Nothing but positive experiences."
• "Our dog is still bleeding 7 days after his surgery."
• "I wanted to express my extreme disappointment with this location most notably with the office manager Dace Stringari."
• "This is negligent!"
• "They make it impossible to contact them unless you cough up money for a telehealth appointment or an in-person appointment."

Cost and Value

Pros:

• "The price was significantly cheaper than my previous vet, like a third of the price."
• "They handle your little ones with the utmost care and are completely transparent with their pricing."
• "Making an appointment is easy and I like that they give you the prices and lets you choose on the different tests that are needed or are optional but recommended."
• "The pricing is fair ($15 first time, $75 for regular visits, lab work and treatments extra)."
• "Their charges were very reasonable and fair."
• "They gave me choices from doing all the recommendations to the minimum and the cost for each one."
• "They explain everything in detail and tell you prices upfront with no hidden costs."

Cons:

• "It is more expensive than my regular vet and comparable to AMC pricing but with less wait time."
• "There are many times I felt hustled and when you’re a new pet owner that is just concerned for your animals well-being, you tend to tell yourself it’s everything is necessary, but make sure you do your research and check over the bill before agreeing to everything say."
• "If you want to be taken advantage of with your animals and fleeced to make a profit this is the perfect location."
• "Basically, it was disgusting upsell because they didn’t demand either of those when they did the dewormer."
• "Upon meeting with the Vet I was upsold immediately and told I needed various vaccines for my dog that were not required whatsoever."
• "This was an awful experience. My dog needs to be treated well and not by a company owned by hedge funds traders who are in the business of making money."
• "Take my advice, do not go here or to any other BondVet facility unless you like being oversold products and spending ridiculously more than you should."