HousePaws Mobile Veterinary Service of Mount Laurel Reviews Summary

Professionalism and Compassion

Pros:

• "Showed up on time and both of them were fantastic as they were more than professional and showed great compassion for poor ole Katie and my feelings."
• "Professional yet so sympathetic, I couldn't have asked for more."
• "Dr. Lisa and Denise came out today to see 5 of my animals, 3 dogs and 2 cats... The knowledge, the way they handled my crew... amazing!"
• "They squeezed my Finley in at the last minute and Dr. Wood and Erika were fantastic."
• "Dr Lisa is an absolute pro! She’s always handled my dog’s ‘anxiety meltdowns’ with grace and compassion."
• "Dr. Lisa and Dr. Joyce have been thorough, compassionate, and professional In their care of Sabra and her life continues because of their care."
• "Dr. Dana and Alina were fantastic. They arrived exactly on time took great care of my two nervous kitties."

Cons:

• "I’m never using House Paws again. They have really lost their quality... They’re so unprofessional in how they treat their clients, and they have no care in the world if they’re hours late."
• "He was left on my step like a cheap package that you do not need to sign for."
• "Again do not use Dr Lisa. She is completely rude and insensitive."
• "Any company who is willing to air their customer's financial struggles in a response to a negative review on Google is not representing their best self and won't be getting my recommendation!"
• "The vet grabbed all of my cats by the scruff and held a 14 pound cat by the scruff for such a long time."
• "Nothing about this was humane. The entire process took over an hour."
• "When we went to leave, I was told we owed double the amount that I was told prior to the visit."

Convenience and Accessibility

Pros:

• "I love that we have the option of having the vet come to us OR going to them."
• "I've used the in-home visits and they're fantastic! The doctors and technicians took the time to get to know my dogs before doing the exam."
• "Their fees are reasonable and scheduling a home visit has been a breeze."
• "They offer a complete office visit AT HOME."
• "Having a mobile veterinary service just a few miles away brings me such peace of mind."
• "House of paws came to my house 1 day after contacting them."
• "I love that they come to your house and also have offices in multiple locations."

Cons:

• "Tried to make an appointment for my fur baby and was told they service Camden city... However, I was told 'I can’t send my doctors to where you live'."
• "They are also refusing new patients at the moment but their website doesn’t state that."
• "We made an appointment for 2:30pm... I called them at 2:45pm asking where they are to which they respond my appointment was at 3pm! No apologizes or anything acting like I made this up."
• "Came to my home not professionally dressed and gave 26 seconds for someone to answer the door."
• "However, the physical location is not easy to determine because the sign is so small and oddly placed."
• "The office literally told me in writing, that we should expect them to be up to an hour late. Who does that?"
• "I picked up the cremains but couldn’t bring myself to open the package for a few days. When I finally did, the chestnut box had the wrong name inscribed on it. I was livid and beyond upset."

Cost and Value

Pros:

• "Paid $600 to have my cat's bad teeth extracted."
• "The best part is it was 1/3 the cost that I expected it to be and I know way cheaper than my regular vet even with the $25 travel fee included!"
• "The prices are extremely reasonable. There are also different locations to choose from."
• "Did I mention how completely affordable their service is??? I paid less for Levi’s treatment at Mobile Paws than I have going to my local vets office!"
• "Their price was undeniably reasonable."
• "The pricing was more than reasonable! I absolutely love these guys!"
• "The prices are crazy reasonable, she was a literal angel and our other pets got to say goodbye to their best friend."

Cons:

• "Although, I wish they would have only charged me half price or given me a discount since I brought my pet (with two balls) in to be neutered and only one testicle was removed."
• "Their service was very very very expensive and I did not get the result I paid for."
• "This literally means I have to choose between my pet dying or paying 300 a week to them!!!"
• "In response to a disgruntled customer, you mention her financial issues!"
• "Their prices are comparable to other local vet's, with the exception of a $25 travel fee."
• "Although it's a little pricy you are paying for the ease of service, experience, and professionalism."
• "Over priced flea & tick medicine."