"As soon as I walked in through the door, the receptionist, Faith, welcomed me with such a big smile."
"Technicians are great, girls up front are wonderful."
"The people at the desk are skilled and wonderful. The techs are knowledgeable and great communicators."
"The staff and veterinarians are all friendly, caring, and very conscientious."
"They take the time to listen to your concerns, answer all of your questions and offer unique and knowledgeable solutions."
"Service was quick, we didn't have to wait to be seen."
"For a $65 visit, your pet gets a FULL check, not just what you came in for."
Cons:
"I feel that all they want is money now and could care less about you or your pet."
"The staff is nice, but God forbid - after spending THOUSANDS of $$ there you need a credit extension for your sick pet, because the prices are HIGH."
"The front desk lady (Alex) was rude and unprofessional on the phone."
"After writing this post, I got in touch with Animal General, and they STILL told me that they couldn’t take me as a client!!!!"
"I can NEVER send my dog in a facility with such ill-mannered staff."
"If it OK for them to YELL at their customer, I guess they don't care about their quality of the service either."
"The front desk workers/receptionists can be extremely rude depending on who you get."
Professionalism and Care
Pros:
"Thanks to their professionalism Jack feels great and did not go through a very serious procedures."
"They have saved my cat’s life by guiding us professionally and motivated me just like their loved ones."
"Dr Ng has been consistently excellent."
"He explained everything in detail with EMPATHY and patience."
"Dr. Freedman is very dedicated and spends time personally calling and explaining the details of my pets' health issues."
"Dr. Vivian Ng treated my dog with utmost respect."
"He actually cared about her as I'm positive that he also cares about every pet patient he sees."
Cons:
"Don’t take your pet here, doctors are cold and very business oriented lacking people skills to deal with pet owners’ emotional to deliver diagnosis."
"This place made a horrible mistake on my dog Rocky."
"Due to the careless mistake by someone at the front desk he isn’t here now and we are stuck with a bill from Oradell hospital for 2,600 that should be Animal General’s responsibility."
"Just beware -- It's money over pets in this place."
"Dr. Friedman the owner is a harsh, greedy man & will deny credit if you need it."
"The staff has no sympathy or remorse... The front desk ladies were just sitting watching."
"She said she is the office manager and refused to let me to talk to another person."
Facility and Accessibility
Pros:
"The place is so clean and they offer prompt service."
"The clinic is also incredibly kind and patient with worried pet owners."
"Animal general from the moment you walk in is the best of the best."
"Excellent front desk staff, clean office, no longer than a 5 minute wait."
"The office staff is friendly and the facility is very clean."
"The facility is clean, organized and efficiently run."
"It's nice to go to a vet hospital where you know your pet is important thank you Animal general."
Cons:
"The only complaint I would venture would be that the waiting room is rather small."
"However, when I tried to sit on a chair and wait in the main reception for a car to take my cat home, I was asked by an older blonde receptionist to wait outside because 'what he has might be contagious.'"
"Just be careful in the parking lot. A lot of careless drivers."
Communication and Responsiveness
Pros:
"I have always found the doctors, the vet techs, & the administrators to be empathic & helpful."
"We’ve been going to AG for over 12 years (5 pets) and have always found the Doctors and Staff to be kind and considerate to our concerns."
"They let me come in last minute on a Saturday they squeezed me in I was so grateful."
"They kept her safe and called us promptly to tell us how she was doing."
"Both Dr Dima and Dr Lang have taken care of my cats, and they have both been very caring and thorough with their exams."
"Dr. Tierney really goes above and beyond."
"Alex called me back at 745 and tallulah was in with dr Tierney by 930. Very responsive"