Animal General Reviews Summary

Category: Veterinarian Edgewater, New Jersey

Address: 725 River Rd, Edgewater, NJ 07020, USA

Phone: +12013137000

Rating: 4.5
based on 122 reviews.

Staff and Service

Pros:

  • "As soon as I walked in through the door, the receptionist, Faith, welcomed me with such a big smile."
  • "Technicians are great, girls up front are wonderful."
  • "The people at the desk are skilled and wonderful. The techs are knowledgeable and great communicators."
  • "The staff and veterinarians are all friendly, caring, and very conscientious."
  • "They take the time to listen to your concerns, answer all of your questions and offer unique and knowledgeable solutions."
  • "Service was quick, we didn't have to wait to be seen."
  • "For a $65 visit, your pet gets a FULL check, not just what you came in for."

Cons:

  • "I feel that all they want is money now and could care less about you or your pet."
  • "The staff is nice, but God forbid - after spending THOUSANDS of $$ there you need a credit extension for your sick pet, because the prices are HIGH."
  • "The front desk lady (Alex) was rude and unprofessional on the phone."
  • "After writing this post, I got in touch with Animal General, and they STILL told me that they couldn’t take me as a client!!!!"
  • "I can NEVER send my dog in a facility with such ill-mannered staff."
  • "If it OK for them to YELL at their customer, I guess they don't care about their quality of the service either."
  • "The front desk workers/receptionists can be extremely rude depending on who you get."

Professionalism and Care

Pros:

  • "Thanks to their professionalism Jack feels great and did not go through a very serious procedures."
  • "They have saved my cat’s life by guiding us professionally and motivated me just like their loved ones."
  • "Dr Ng has been consistently excellent."
  • "He explained everything in detail with EMPATHY and patience."
  • "Dr. Freedman is very dedicated and spends time personally calling and explaining the details of my pets' health issues."
  • "Dr. Vivian Ng treated my dog with utmost respect."
  • "He actually cared about her as I'm positive that he also cares about every pet patient he sees."

Cons:

  • "Don’t take your pet here, doctors are cold and very business oriented lacking people skills to deal with pet owners’ emotional to deliver diagnosis."
  • "This place made a horrible mistake on my dog Rocky."
  • "Due to the careless mistake by someone at the front desk he isn’t here now and we are stuck with a bill from Oradell hospital for 2,600 that should be Animal General’s responsibility."
  • "Just beware -- It's money over pets in this place."
  • "Dr. Friedman the owner is a harsh, greedy man & will deny credit if you need it."
  • "The staff has no sympathy or remorse... The front desk ladies were just sitting watching."
  • "She said she is the office manager and refused to let me to talk to another person."

Facility and Accessibility

Pros:

  • "The place is so clean and they offer prompt service."
  • "The clinic is also incredibly kind and patient with worried pet owners."
  • "Animal general from the moment you walk in is the best of the best."
  • "Excellent front desk staff, clean office, no longer than a 5 minute wait."
  • "The office staff is friendly and the facility is very clean."
  • "The facility is clean, organized and efficiently run."
  • "It's nice to go to a vet hospital where you know your pet is important thank you Animal general."

Cons:

  • "The only complaint I would venture would be that the waiting room is rather small."
  • "However, when I tried to sit on a chair and wait in the main reception for a car to take my cat home, I was asked by an older blonde receptionist to wait outside because 'what he has might be contagious.'"
  • "Just be careful in the parking lot. A lot of careless drivers."

Communication and Responsiveness

Pros:

  • "I have always found the doctors, the vet techs, & the administrators to be empathic & helpful."
  • "We’ve been going to AG for over 12 years (5 pets) and have always found the Doctors and Staff to be kind and considerate to our concerns."
  • "They let me come in last minute on a Saturday they squeezed me in I was so grateful."
  • "They kept her safe and called us promptly to tell us how she was doing."
  • "Both Dr Dima and Dr Lang have taken care of my cats, and they have both been very caring and thorough with their exams."
  • "Dr. Tierney really goes above and beyond."
  • "Alex called me back at 745 and tallulah was in with dr Tierney by 930. Very responsive"

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