Song' E Napule Reviews Summary

Service

Pros:

• "The waiters Jake, Giggino, Fabiano and Giuseppe go ABOVE AND BEYOND to make you feel welcome."
• "Plus everyone there is super friendly."
• "The staff is super friendly and always ready for a laugh."
• "Our server Thomas was phenomenal and so courteous and helpful."
• "The owners are the sweetest people and provide top quality service."
• "Service was quick and staff was friendly - grazie Luca!"
• "The service is superb!"

Cons:

• "The host/manager was one of the worst. When we asked about our delayed order saying two tables who ordered after us had been served, he said, 'I don’t care.'"
• "Not a welcoming place for Black/Brown and BIPOC folks. Being white is a requisite for good service!"
• "The service though - quite slow and erratic."
• "The waiter all but ignored everyone."
• "Staff also rushed guests out, as soon as possible, to push more people inside."
• "One of the servers ignored for 20+min."
• "The service was not good at all."

Food Quality

Pros:

• "The food was insanely good."
• "Phenomenal Neapolitan pizza. Small place with outdoor seating that packs a powerhouse of culinary excellence."
• "Real, genuine, verace, pizza Napuletane! It was like being at Pizzeria Starista in Naples."
• "Shrimp black pasta was so yummy! For shrimp lovers it will be perfect 😋."
• "The pizza was airy and the dough was chewy and lovely."
• "It's one of the best pizza's I had ever tried in my life."
• "Everything smelled so delicious and every single bite was more flavorful than the last."

Cons:

• "The first pizza came out with cold sauce and cheese that wasn't melted."
• "The pizza arrived soggy and cold."
• "The pizza wasn’t any close to a real Italian pizza, the cheese was so much and just in the middle, the porcini were so mushy and soggy."
• "The delicate balance that makes a Neapolitan pizza shine was lost: a heavy handed distribution of fresh mozzarella, shingled and melted into a massive glob on top of the pizza, made for difficult eating."
• "The only qualm I have is that the centre was a bit soggy meaning that the pizza fell apart."
• "The margarite pizza wasn't the problem per se... but it had reached a level of sogginess due to the high amount of moisture."
• "The special pizza, the tartufo, on the other hand, would have been good but tasted like detergent!!"

Ambiance

Pros:

• "The ambiance and service were very fun and cool for a fun dinner out!"
• "A very warm and welcoming feeling from everyone."
• "Filled with soccer memorabilia, this is the best place to stop and enjoy a full-hearted meal."
• "The atmosphere was warm and inviting, and the aroma of freshly baked pizza filled the air."
• "The vibe of the restaurant is very lively, a good neighborhood spot with great service."
• "Very quaint little place in the village. Such a fun atmosphere."
• "The atmosphere is cozy and felt like I was back in Napoli."

Cons:

• "The music (and the background in general) is a bit too loud and sometimes it's difficult to hear what your people are saying."
• "You were closed! You didn’t tell anyone you were closed."
• "It’s a tight space so you’re very cozy with other patrons."
• "Very nice restaurant, but gets quite noisy, which is not too pleasant."
• "The restaurant itself is modern, light and with loud Italian music."
• "Somewhat chaotic and cramped, but charming."
• "Chaotic, cold, and hard to relax & enjoy the meal."

Value

Pros:

• "Their $10 lunch specials are unbeatable and the quality of food is on point."
• "Prices were very reasonable (I paid a total of $81+ tip and left popping open a button)."
• "The prices are completely reasonable also."
• "The food and drinks are affordable so it makes for a great group dinner."
• "Happy hour drinks are a bonus!"
• "Amazing taste (just like in Italy), and surprisingly reasonable prices!"
• "Excellent quality-price!"

Cons:

• "You may still feel a bit hungry if you eat just the 12’ pizza so if you are very hungry get the 16’."
• "I feel it's a bit overpriced."
• "Prices are on the high end."
• "Only niggle is it's very pricey for pizza and pasta."
• "However more than 50$ for a 12’ pizza, one Diet Coke and on espresso looks too expensive to me."
• "My only comment would be that the restaurant is quite pricey for Neapolitan pizzas (about 20 USD per pizza)."
• "Few options and very very expensive."