The Bridge Clinic (Bensalem) Reviews Summary

Quality of Care

Pros:

• "The entire staff has been so kind and reassuring since the very first phone call and visit, they made me feel like my (senior) baby was safe with them and it really put me at ease."
• "Their experienced veterinarians and staff have consistently gone above and beyond to provide attentive and personalized care."
• "Dr. Alexandra John was very knowledgeable and informative about his care, and handled him with loving care."
• "They really do put animals 1st My dog needed an emergency surgery and they did not hesitate to save my baby's life."
• "The staff is professional, upfront about pricing or changes, and my pets always come home healthy and recover well."
• "The entire team is not only knowledgeable but also genuinely caring towards animals, making every visit a positive experience."
• "They are very caring, and informative."

Cons:

• "I’m extremely upset with this incompetent service."
• "This place has the most incompetent low-grade idiocy that I’ve seen at any clinic in my entire life."
• "definitely one of the worst animal care experience i’ve ever had. completely rude and unprofessional."
• "They’re nasty unprofessional incompetent."
• "The group are a disgrace when treating And hurting people like us."
• "The vet charged us SO much money, but couldn't care less about our cat."
• "I am very disappointed and angry with these people who showed no regard for my right as the owner of my cats and they stole and kept them."

Communication

Pros:

• "They patiently address any concerns I have and take the time to explain procedures and treatment plans thoroughly."
• "Not only were they able to save her life, they also communicated throughout the whole process in a way that was filled with such candor and kindness."
• "They called me every step of the way, letting me know what was going on, and asking how I wanted to proceed."
• "The staff always greets me and my pets with a warm smile, creating a welcoming atmosphere that instantly puts us at ease."
• "They listen to your concerns, and are very professional with care and assessments."
• "They provided me with lots of info and answered my questions."
• "They Communicate well with us pet parents...giving us step by step updates and discussing our babies case in the present and future recommendations."

Cons:

• "Upon leaving my cat there I got a call and they tacked on a flea fee and other charges that didn't really add up."
• "We still didn't get a call back from any vet with the Bridge Clinic."
• "I was immediately met with impoliteness as a team member read me my phone number after looking me up on the computer."
• "I was absolutely misinformed and nothing was clearly told to me about how these 'kitten' visits go."
• "When someone finally did show up, they were very rude."
• "I took her here because it had good reviews and low prices, but low prices are no longer worth it to me if it means a lack of communication."
• "And, the vet NEVER even called me."

Cost and Affordability

Pros:

• "It was 1/4 of the cost of my regular veterinarian quoted and best of all Dr. Mills really explained everything and gave me peace of mind."
• "Their reasonable prices ensure that my pets receive the best possible treatments without breaking the bank."
• "They are very affordable and knowledgeable."
• "The price was 10x LESS than what I was quoted in the ER."
• "The price for the procedure was literally one third I would have paid from my regular vet."
• "They are the cheapest price in the area from my research, costing roughly 75$ for spay/neuter & 2 shots!"
• "Cost under $100!!"

Cons:

• "Tried to cancel they refused to return my deposit then when I was on my way there driving down 35 miles the traffic was bad and I was gonna be late 20 minutes, they made me cancel the appointment when I was almost there and took my deposit."
• "They did bloodwork and examined her and when I finally brought her in for her dental cleaning today they had to remove 10 teeth... I got a bill that was nowhere near what I expected to pay."
• "Before the surgery they called and claimed more work would need to be done, thus more money."
• "They told us we'd been charged for more than what was received in pain medication for my friend's cat's post-op recovery."
• "The original quote when he was first brought in is not what they charged."
• "DON'T GO TO THIS PLACE DR FEELS TO GOOD TO EVEN TALK TO YOU 850 DOLLARS LATER AND I STILL HAVE TO SPEND MORE MONEY."
• "I am sorry they moved from Bensalem it is very crowder ed in Newtown where they are now."

Facility and Staff

Pros:

• "The bridge clinic is a hidden gem."
• "Excellent location, easy to find."
• "They were so friendly and felt like a very safe environment."
• "Wholeheartedly invested in the welfare of animals, you can see and feel it with EVERYBODY that works there."
• "Everyone was so friendly and helpful! You can tell everyone working there wants to be there!"
• "The most friendly staff I have ever seen."
• "Great caring staff and affordable prices."

Cons:

• "The drop off experience was lacking and definitely not personal, the experience felt very rushed."
• "Dont like that you cant go in with them & have to wait in car."
• "I just wish they would go back to letting you inside with your pet because I hate just handing my cat to someone through the window of my car and waiting."
• "When you get there, they do not let you in the building... you have no communication with the vet initially."
• "The drop off process was a little slow and we waited a bit."
• "The manager at the Philadelphia location is a nightmare. I will never help stray animals again as my dog has to pay the consequences of this woman’s nasty presumable judgement and treatment."
• "They were alittle ruff with my cat.... I told them not to clip my cat's nails and they clip them to the point where they were bleeding bad."