Papa Al's Reviews Summary

Food Quality

Pros:

• "The food was very good. I got a personal sized stromboli and my husband got a burger and fries."
• "Papa Al's is amazing best food around the palmerton area might be the best all around period."
• "OMG if was so fresh, light and delicious!"
• "From Pizza to Tacos, everything I have eaten here is great!"
• "Stopped in for the first time today with the hubby, food was excellent, portions were huge for the price."
• "Had the rice ball and garlic cheesesteak and wow every was absolutely delicious."
• "The food was perfect."

Cons:

• "The food was awful and the prices were outrageous."
• "Food is mediocre at best, soggy pizza crust, wrong orders, poor service."
• "Food used to be great. Now it is sub par."
• "I will never eat there again. Service was terrible, food wasn't good."
• "The pizza was also disgusting and undercooked."
• "But the pulled pork fries were nasty and fries were undercooked."
• "Very disappointed. Chicken Parm was so tough, could barely cut through it."

Service

Pros:

• "Dee makes a point to go the extra mile."
• "Service was stellar."
• "Their employees are always so nice and helpful."
• "Our waitress didn't let it phase her. She remained polite and attentive regardless of how busy she was."
• "Manny, Sam and their staff always go out of their way to make you feel welcome."
• "Our waitress Dedra was phenomenal!!"
• "The staff here is so friendly and attentive!!"

Cons:

• "They only had 1 waitress waiting on all tables."
• "Absolutely terrible service!!! Order Italian hoagies asked for them to be plain well they all had mayonnaise on them."
• "The delivery showed up about 2 hours after I placed the order and the pizza was only like warm at that point."
• "If I could give zero stars I would, I called to place an order and ignorant girl who answered the phone hung up on me."
• "The waitress never said anything to me that my order was messed up."
• "The server was relatively new and had a hard time suggesting much of anything."
• "No one asked if they could refill our drinks."

Pricing

Pros:

• "Reasonable pricing and nice portions."
• "The menu is very reasonably priced."
• "The food was good n plentiful and at a fair price !!!"
• "The prices are good, service was great and food was delivered fast."
• "Fantastic food for a great price!"
• "The menu is extensive menu with nice portions, and a very fair price."
• "Best food around. Great prices haven't found anything I didn't like from them."

Cons:

• "And the soda prices are odd compared to the slice apps menu."
• "They also have a delivery charge that is 2.5 times that of other pizzerias in the area."
• "Menu said Panini was $9.95 but the bill said $12 something."
• "I was overcharged by quite a bit on everything we ordered."
• "Menu price for Chicken Parmesan dinner was $14.95. I was charged $18.67."
• "Food was great but the phone guy said it was 22 dollars and when I arrived it was somehow 32 dollars."
• "OVER CHARGED at Papa Al’s Tonight and I was told that the prices on the menu are old and not valid."

Atmosphere

Pros:

• "With a wonderful staff, great indoor and outdoor seating."
• "The atmosphere is good."
• "We were greeted with a smile and a very clean and welcoming atmosphere."
• "This place is a gem, it’s great every time we visit."
• "The atmosphere was very clean & friendly & the staff was extremely attentive."
• "Relaxing atmosphere."
• "Very welcoming atmosphere."

Cons:

• "Just seemed a little odd, kinda shady."
• "Most of the restaurant’s dining area was closed due to COVID."
• "I ate here before and I think the food is mid but I just walked in tonight at 8:15pm and all the chairs were up on the tables and some lights were off."
• "Instead, we were rushed out! Manager did nothing for us."
• "The entire thing was bland and unseasoned, and the 'vodka sauce' had never seen any of the core ingredients required for such a name including vodka."
• "Other menu items had prices blacked out too."
• "Ordered 8/8/21, had to finish the pizza in my oven, doe was raw."