"The staff is super friendly and the level of care was excellent."
"Kelly is great and helped set up appointments with ease she answered all of my questions!"
"The professionals at this establishment go over and beyond my expectations!!"
"Staff took very good care of my dog and made her feel comfortable until she made her way to the the main vet."
"The folks here are so lovely and they really take the time to understand what is going on with your pet."
"Everyone was very friendly and stayed very patient with my Dog Bear!!!"
"The entire team had for Ivan was exceptional!!!"
Cons:
"They cancelled my appt even after confirming. I got there and waited 2 hrs with 6 6week old pups and never got taken in."
"Then he misdiagnosed my pet and asked for an additional $800-1000!"
"The receptionist told me she would have to check with the doctor and someone would call me back....guess what NO ONE CALLED ME BACK!!!"
"The actual DVM doctor was a very odd personality. He didn't seem very personable with humans."
"He made her feel threatened and kept tapping her nose with his clipboard and making her more frightened."
"The Dr. was verbally nasty to me, being very accusatory that I wrapped the thread around Frosty's tounge myself!"
"doc was condescending over the phone and was uncomfortable to talk to or ask questions."
Cost and Billing
Pros:
"Their prices are completely in line with every other vet I've taken my animals to."
"Pricing is very fair."
"I called in the morning and they had me in within an hour without the outrageous emergency fees other places wanted to charge."
"Like all places just price match the meds before paying! Some of there pills are half the price of wal mart."
"The quality of care my animals receive every time we visit is worth more than it's weight in gold."
"Overall I’m very happy with the care I’ve experienced here."
"The prices are competitive with local vets of the same caliber."
Cons:
"Don’t go here unless you are rich and have money to burn."
"I was then hit with an $800+ bill and was told my dog must have eaten something from the trash."
"This is the only vet I know that charges a $25 deposit just to make an appointment and if you cancel or reschedule, they keep your $25."
"I took my dog there for the first time for an annual visit and was quoted over $500."
"Originally agreed to 'squeeze' my pet in at 2pm but I needed my pet seen immediately so they agreed and charged me $130 fee for an emergency visit."
"Got charged almost $400 for emergency visit and got nothing done except pain medications and antibiotic."
"I asked for a quote on the procedure and was very sticker shocked when they quoted me $1600 to have the one tooth removed."
Facility and Accessibility
Pros:
"There are two waiting areas so that the animals don't see each other."
"It was a pleasure to be in a clean, friendly, well-organized environment."
"Everything was immaculate including the bathroom."
"The facility is very clean and I and my wife were surprised that we were given a tour of the facility."
"The place is clean and even plays music and uses an aroma spray that helps calm the animals."
"I was given a full tour of the facility and was very impressed with how immaculate everything is."
"Animal hospital of mt pocono is a great little location for your Vet needs. There’s a nice welcomely feeling upon entry and my dog definitely felt more comfortable here during his first visit than other vets I have taken him to in NY."
Cons:
"They do not allow you inside they take your pet and your credit card and talk to you over the phone."
"The office does not give sufficient explanation of all the services they will be providing for your pet and how much each of them will cost you."
"The physicality is very small. The moment we walked in, it was sensory overload."
"never experienced curbside service with a vet before, all run very smoothly."
"The clinic had all the doors locked, nobody came out or called me back a day later."
"Receptionist admonished me for sitting in the dog section with my cat."
"Not only did they refuse to provide any discount for the stray kitten, but they also overcharged us for the medication."