Hoboken Vets Animal Clinic Reviews Summary

Category: Veterinarian Hoboken, New Jersey

Address: 1160 Maxwell Ln, Hoboken, NJ 07030, USA

Phone: +12015595133

Rating: 4.4
based on 134 reviews.

Customer Service

Pros:

  • "They were so patient with my questions and happily answered several more via email."
  • "Special mention to Dr. Dawn who spent a number of hours on the phone with us that week."
  • "I especially like the follow up calls, texts and email messages."
  • "The whole staff was amazing and kind from the first phone call to us leaving the appointment."
  • "Everyone in the office was attentive and genuine as we brought in our sweet boy to cross the rainbow bridge."
  • "Whenever I call to ask a question, they are so patient and informative and never make me feel like an idiot or brush me off."
  • "The front desk staff is lovely and extremely helpful, kind, and flexible."

Cons:

  • "Overall, very unreliable, and I wouldn't trust Dr. Spencer to treat my dog."
  • "The day before that appointment they texted me asking why I was coming in which was quite unprofessional in itself."
  • "They said that they called a few times, sent email confirmations, etc but we received NOTHING."
  • "Their email notification system sends emails constantly that aren't relevant."
  • "Ever since that time though they have been extremely rude on the phone, impossible to get an appointment."
  • "Getting an answer that is useful from anyone out of the front desk is like pulling teeth."
  • "They don’t want me to come in because I hadn’t an appointment. That was poor service! Not interested to help our dog."

Cost & Transparency

Pros:

  • "I thought the prices were reasonable."
  • "Prices seem fair and was grateful to get a full estimate on vaccinations and service prior to moving forward."
  • "Before continuing with any treatment, I was able to review a summary of how much it would cost to confirm I was comfortable with the next steps."
  • "They even offer wellness plans to help reduce costs for annual care and some surgeries."
  • "I love their pharmacy and their online services, they are very fair and transparent with prices."
  • "I felt like information was shared honestly and no one was trying to sell me anything or upcharge me."
  • "They followed up to see how he was doing after his visit and were so prompt with the lab results."

Cons:

  • "Basic check up and shots cost over $600 for each dogs."
  • "Very disappointed with this place, they just want to take as much of your money as they can."
  • "I would have appreciated more transparency for the rates as what we were charged was about $150 more than what we were told on the phone."
  • "The only shortcoming was their high costs. Compared to some other veterinarians the cost of their vaccinations and services were very high, in some cases, even double."
  • "They are overpriced on EVERYTHING."
  • "But very expensive. Something was weird."
  • "They also charge $60 for each additional visit after your initial and it doesn't go towards any services rendered."

Quality of Care

Pros:

  • "Doctor Spencer was very friendly and knowledgable."
  • "Dr. Smith was very nice and knowledgeable. He took the time to check her out and listened attentively to any questions I had."
  • "They were gentle and attentive to my 9 week old puppy."
  • "The entire team treated Logan like he was their own and most importantly kept their promise."
  • "Dr. Dawn is my favorite vet my cat Binx has ever seen."
  • "Love Hoboken vets! Always so responsive and easy to make appointments, and never feel upsold or like they’re adding on unnecessary items for Sunny."
  • "The staff and Dr. Smith are super gentle with our little Thor."

Thanks! Your review is awaiting moderation.