"They were so patient with my questions and happily answered several more via email."
"Special mention to Dr. Dawn who spent a number of hours on the phone with us that week."
"I especially like the follow up calls, texts and email messages."
"The whole staff was amazing and kind from the first phone call to us leaving the appointment."
"Everyone in the office was attentive and genuine as we brought in our sweet boy to cross the rainbow bridge."
"Whenever I call to ask a question, they are so patient and informative and never make me feel like an idiot or brush me off."
"The front desk staff is lovely and extremely helpful, kind, and flexible."
Cons:
"Overall, very unreliable, and I wouldn't trust Dr. Spencer to treat my dog."
"The day before that appointment they texted me asking why I was coming in which was quite unprofessional in itself."
"They said that they called a few times, sent email confirmations, etc but we received NOTHING."
"Their email notification system sends emails constantly that aren't relevant."
"Ever since that time though they have been extremely rude on the phone, impossible to get an appointment."
"Getting an answer that is useful from anyone out of the front desk is like pulling teeth."
"They don’t want me to come in because I hadn’t an appointment. That was poor service! Not interested to help our dog."
Cost & Transparency
Pros:
"I thought the prices were reasonable."
"Prices seem fair and was grateful to get a full estimate on vaccinations and service prior to moving forward."
"Before continuing with any treatment, I was able to review a summary of how much it would cost to confirm I was comfortable with the next steps."
"They even offer wellness plans to help reduce costs for annual care and some surgeries."
"I love their pharmacy and their online services, they are very fair and transparent with prices."
"I felt like information was shared honestly and no one was trying to sell me anything or upcharge me."
"They followed up to see how he was doing after his visit and were so prompt with the lab results."
Cons:
"Basic check up and shots cost over $600 for each dogs."
"Very disappointed with this place, they just want to take as much of your money as they can."
"I would have appreciated more transparency for the rates as what we were charged was about $150 more than what we were told on the phone."
"The only shortcoming was their high costs. Compared to some other veterinarians the cost of their vaccinations and services were very high, in some cases, even double."
"They are overpriced on EVERYTHING."
"But very expensive. Something was weird."
"They also charge $60 for each additional visit after your initial and it doesn't go towards any services rendered."
Quality of Care
Pros:
"Doctor Spencer was very friendly and knowledgable."
"Dr. Smith was very nice and knowledgeable. He took the time to check her out and listened attentively to any questions I had."
"They were gentle and attentive to my 9 week old puppy."
"The entire team treated Logan like he was their own and most importantly kept their promise."
"Dr. Dawn is my favorite vet my cat Binx has ever seen."
"Love Hoboken vets! Always so responsive and easy to make appointments, and never feel upsold or like they’re adding on unnecessary items for Sunny."
"The staff and Dr. Smith are super gentle with our little Thor."