Heart + Paw Reviews Summary

Category: Veterinarian

Address: 10 Tierney Rd, Lake Hopatcong, NJ 07849, USA

Phone: +19736015866

Rating: 5.0
based on 154 reviews.

Staff Professionalism and Care

Pros:

  • "Dr. Blackman is very professional and he explains procedures and diagnoses in an easy to understand manner."
  • "Dr. Caitlin was very caring and knowledgeable."
  • "Dr. Verhalen is so kind and gentle, as well as every tech we’ve encountered."
  • "The vet and vet tech were so kind and thorough and answered all questions I asked."
  • "Dr. Blackman was incredibly kind and patient with both my furry friends."
  • "Dr. Verhalen has been absolutely amazing with helping our dogs especially our eldest that has some health issues."
  • "Dr. Blackman treated my puppy with such love and gave us great advice and tips on keeping my puppy happy and healthy!!"

Cons:

  • "Front desk 2 racist women calling an American citizen -‘why did you came here’."

Cleanliness of Facility

Pros:

  • "Large, clean facility with a very nice staff."
  • "The facility was so clean."
  • "The facility is spacious and clean."
  • "The office is very clean, modern and spacious."
  • "extremely clean facility!"
  • "The facility I went to was beautiful. Very modern & clean."
  • "The building is beautiful and clean."

Customer Experience

Pros:

  • "Everyone was happy and friendly, and never once seemed even the slightest bit annoyed that my 150 lb dog was slobbering and shedding on everyone and everything!"
  • "They earned his trust and look the exam slow so he was relaxed."
  • "They were kind, understanding and did their best to make me and my cat comfortable."
  • "Everyone here loves their jobs and it shows."
  • "They are SO accommodating, explain everything, answer all questions and are always up front about prices."
  • "The staff is amazing! Everyone is so caring, patient & knowledgeable."
  • "The staff were extremely welcoming and professional."

Cons:

  • "Charged me 489 dollars before the treatment before even telling me how much is going to be the dental cleaning for my cat."

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