"Dr. Ascot truly cares for her patients and treats them like her own."
"Everyone I have worked with at this practice is truly in the field for all of the right reasons, the love of animals!"
"Dr Maniar and RAH... quickly diagnosed the problem and cured our dog, and I’m not exaggerating - saved this beloved creature’s life."
"The doctor and every person we spoke to at RAH were so helpful and attentive."
"Dr Maniar performed micro surgery on the eyelid of our dog, Alexis. He did an excellent job."
"Dr. Maniar is one of the best animal doctors in the Morris County area!!!"
"Dr. Maniar really loves what he does and genuinely cares about all the animals."
Cons:
"It was very hard to get information from them and no vets responded to us."
"But they're not the most communicative. Our dog spent a week there for a serious issue and we spoke to the vet twice over that week."
"The vets do not take the time to speak to customers."
"The staff is very inattentive and lacks professionalism…."
"They just don’t pay attention and it’s not under my own name."
"They are misleading. They did not try very much, nor did they tell me that diagnosis was only a possible diagnosis."
"Very poor service. The vet performs and recommends testings and does nothing come up with a diagnosis to provide treatment."
Customer Service
Pros:
"They called with updates and kept me informed the entire time."
"Scheduling has been a breeze, they send out reminder emails when your pet is due for an appointment and prices are reasonable."
"The office staff are always professional and courteous."
"The waiting room was packed, yet I was called within 7-8 minutes."
"The desk staff were super friendly and attentive, even helped me carry my pets in and out to the car."
"Everyone who works here cares are animals and are amazing amazing people."
"The entire staff are the most caring & compassionate people when it comes to our pets!"
Cons:
"I will not be bringing my pet here any longer."
"Honestly can't recommend Rockaway Animal Hospital. We took my cat there for the 1st time on Saturday, the vet tech was clueless."
"I had to wait 20 min to get the meds."
"I was given another prescription with incorrect quantity resulting in being placed on hold for over 17 minutes."
"I called to make an appointment and had left two voicemails in which no one had ever gotten back to me."
"Additionally, I always have to prompt the front desk staff to bill my insurance."
"Dont get discouraged when you talk to the front desk staff. They have long hold times, don't always get back to you."
Cost and Billing
Pros:
"In addition the bill was less than half of what we thought it would be and what others have paid according to Google."
"Great care at reasonable cost & not an arm & leg to walk thru the door."
"They also charged very reasonable rates."
"Their prices are the most reasonable you’ll find."
"Beyond reasonable prices."
"Their prices are very reasonable for the level of care received."
"Their prices are very fair and you really get the feeling they're in this for the animals, not the money."
Cons:
"Only wish the costs weren't so high, but that's with all Veterinary locations."
"Her one concern, high cost."
"I feel as they are just trained for simple issues but nothing for complex treatments or high quality dogs."
"The charges are easily 10% less than any other around."
"And as well not charging us an arm and a leg."
"I had two experiences at this location that I was charged twice for the same service."
"Bringing home a puppy with parasites and not getting treatment started as soon as possible was frustrating."
Professional Expertise
Pros:
"I completely trust his expertise so this is almost as good as taking him with me!"
"Dr Maniar took over her case and told me she had acute pancreatitis and a stomach ulcer, possibly from something she ingested."
"Dr. Ascot was amazing. She immediately knew what the issue was and perform the necessary tests to verify."
"Dr. Maniar is the star of the show here. I swear he talks to my dog."
"Dr Manier was able to diagnose a disease that my dog had simply by hearing symptoms and reviewing reports from three other Dr.'s who were not able to diagnose."
"Dr. Maniar thoroughly checked her out, gave her the appropriate treatment, and now she is thriving again."
"Dr. Maniar found two possible diagnostics and treated her for the one with the highest probability."
Cons:
"There's a bunch of stuff written by the doc, saying we discussed how we should handle cleaning the cat litter, etc., that were never said to me."
"Maybe they're good for dogs, but if you have a cat, steer clear."
"This cat didn’t need 24/7 hour care."
"They are available 24/7 for emergencies and when my pup needed surgery, I really appreciated being able to visit her at any hour because there is always staff there."
"I took my chow to be examined because he had a very bad rash/injury and from one day to another it got worse so I took him to this vet and the lady wanted to give me an appointment in a week."
"It was impossible to get a vet to even call us back on her condition which at the time, according to them, was precarious."
"They made everything so peaceful and painless for him as well as me."