"First when we go there we saw that it’s a very cute, modern and comfortable place."
"It’s the cleanest and chicest vet I’ve ever been to."
"The place was well lit, big and very clean."
"It is ultra clean and spacious, with a calming atmosphere."
"Plus, their offices are gorgeous and there is a buffet of doggie treats!"
"The office is new, clean and modern."
Cons:
"Only down-side at this stage is you have to wait outside the office (on street) and Vet contacts you via phone."
Customer Service
Pros:
"The doctor and staff at the Kips Bay location are thorough and communicate all instructions and needs clearly."
"Empathetic, methodical and consummately professional, they took a terrified dog (and two traumatized dog owners), patched him up, and reassured all of us in the process."
"The staff were all amazing - friendly, accommodating and inviting!"
"The staff here at Bond Vet in Kips Bay are great. Super helpful in getting me in for an appointment day of when my dog was sick and in answering the million questions I had."
"The staff is friendly and make you feel very relaxed."
"The team here welcomed my Saint Bernard with friendly faces and positive energy."
"The staff was extremely caring, friendly, thorough and professional."
Cons:
"The first few times we refilled his medication, it took multiple calls to Bond Vet to get them to confirm the prescription."
"So upset. I inquired about a declining cat and needed euthanasia. They literally said if you can come in 20min we can squeeze you in, because we're booked after."
"This vet, who I understand has a supervisory role, came into the appointment without having retrieved or reviewed Mangles' records from his previous vet."
"You lost a good customer with your outrageous prices and over testing/treatments/upselling."
"Very disappointed. I called to have my cat's nails trimmed, and they told me to come right in. When I arrived, they said I needed a vet's permission before doing the procedure, but one was not available that day."
"I was literally speechless... they turn me away -- with not one other client/pet in the facility at the time."
"This Doctor basically refused to leave her 'break' to attend to a sick puppy that her office scheduled to come in."
Professionalism and Expertise
Pros:
"The vet plus vet techs were super caring, friendly and professional!"
"Dr. Gorlick and her team have gone above and beyond for us."
"When Dr. Parsley was with my dog she asked good questions to get to know him and his history and then provided a variety of options for preventative care going forward as well as diet recommendations with explanations."
"While examining my dogs they were vocal and let me know exactly what they were doing and hearing/seeing throughout."
"I was involved in all major parts of the appointment, and I appreciated that they were upfront and honest about all my options and their costs."
Cons:
"The first staff who came to the room didn't introduce herself nor did she give an overview of procedure."
"She dismissed my observations saying they look healthy and instead prescribed him a pain reliever because it was her thought this was only neck pain."
"The vet I saw on my initial visit told me she had never given cytopoint to a dog as large as mine, but that she 'thought' it 'should' be ok."
"They reassured us it wasn't urgent. When we finally got him into surgery, they said his teeth were in terrible shape, they had to remove multiple teeth, and the situation was urgent."
"The vet became indignant, so the dog and I got up and left."
Accessibility and Convenience
Pros:
"The online booking was easy, I was able to book and get a confirmation in the middle of the night."
"It’s easy to make an appointment. The wait time is short, paperwork is electronic and the staff is very professional."
"Once I got there they took her in right away. Examined everywhere and explained via phone call due to covid."
"I was able to make the appt on line. I was texted with instructions abt uploading his medical records and a confirmation text."
"What I loved most is the availability they have for appointments on the same day."
"We were able to walk-in (no appt!) get his nails trimmed and his pick up monthly worm/parasite pill."
"Great urgent care for dogs. The team saw my dog immediately and was able to help with his problem."
Cons:
"I will not be using telehealth again."
"This practice will not follow up with you about your pet."
"Sadly this is not true. A couple Sundays ago I brought my cat in as I thought he might be experiencing a urinary blockage... they were booked and could not help me."
"They canceled a sterile urinalysis that required a needle to draw urine from my puppy."
"Like I need to rush letting go of my cat. Insensitive."
"The receptionist told me, ‘the doctor is on her lunch break then has a meeting.’ MEANWHILE, this is AN EMERGENCY."
"I called 5 times, every day to ask them to recommend me another one. Every time they just say we will email you back, or message you back. But it has been one week, I have no responses."
Value and Pricing
Pros:
"The price is very fair. $110 to see the doctor."
"They were very open about pricing and options which I liked."
"Before they take my dogs back for testing, they show you the cost of each test, explain the reason for them and then give you the option to move forward with the plan or not."
"And the price,,,, super honest from the beginning and reasonable compared to other hospitals."
"Love this place! Great facilities conveniently located and great staff! Oh and the price was fair."
Cons:
"You lost a good customer with your outrageous prices and over testing/treatments/upselling."
"They usually never take me on time and they charge insane amounts, maybe even slightly predatory."
"The cost was a bit high for the visit, but it was worth it."
"The only thing I will say is they do appear to be very expensive, so I would not go back unless in a pinch — 95$ for subq fluids is insanity, especially considering you can get a whole set up on chewy for less than 20$."
"I agree with Drew (a previous reviewer) the new business model is predatory."