Hackettstown Animal Hospital Reviews Summary

Category: Veterinarian Hackettstown, New Jersey

Address: 14 US-46, Hackettstown, NJ 07840, USA

Phone: +19088523166

Rating: 4.8
based on 120 reviews.

Veterinary Care

Pros:

  • "Dr. Susan Bahr treated our tiny sickly kitty... She used her extensive expertise to save his life when we were beyond hope."
  • "Very thorough exam and Dr. C called to follow up to see how my dog was doing with his medication."
  • "Dr. Scott called us personally the next day to check and see how our boy was doing."
  • "Dr. Sue Bahr is exceptional. She is caring, extremely knowledgeable, very friendly, and absolutely devoted to making sure that your pet receives the best possible care available."
  • "Dr. Cojocar... kept in continuous contact with us about Paisleys well being and comfort."
  • "Dr. Long is literally the BEST! He's the cat whisperer."
  • "Dr. Dana is caring and gentle. She is very thorough and found a potentially critical issue with our dog during a routine visit."

Cons:

  • "They then stated that they were trained experts. Long story short a half hour later she comes out with a bloody lip and no check up."
  • "Every time I try to get Heartguard or any kind of meds they want to do a whole, unnecessary, expensive blood test."
  • "They checked her the best they could, found NOTHING and then decided that EXPLORATORY SURGERY was the correct thing to do."
  • "Brought my dog here about 2-3 weeks ago because he had this awful cough, and they said he was totally healthy. Today I brought him to crown veterinary services and I found out my dog has congestive heart failure."
  • "I realized after the fact that he didn't even really examine the cat - no check in the ears, eyes, heart, etc."
  • "So from the time of the visit, the pet died 36 hours later. So much for more time."
  • "Wasted half of a working day because I was not correctly advised about their ultrasound external agreements and hidden fees."

Staff and Service

Pros:

  • "Everyone is always pleasant & the doctors are great 😊 we had to put one of her dogs down and the sympathy that we got and let’s not forget the beautiful card that they sent us was breathtaking."
  • "Thank you to the wonderful women at the front desk who were able to get an appointment for my dog, Ted, asap as he was very sickly."
  • "The front desk staff is also very kind and friendly."
  • "The folks in the back that handle the animals, are always kind and gentle."
  • "Everyone at Hackettstown Animal Hospital is knowledgeable, helpful and extremely friendly."
  • "The office staff up front will do anything they can to help people and are always so pleasant to deal with."
  • "The entire staff is patient, helpful and caring."

Cons:

  • "I will never be going back there again and will never recommend this place to anyone."
  • "The front office staff is no longer the caring one we were accustomed to for the last ten years and three pets."
  • "no puppy will trust a doctor like that. He seemed like he was very uninterested in helping us and our puppy."
  • "The reason that i am the most upset is because a $1500 surgery was done on my cat for NO REASON."
  • "I would give 0 stars if possible. As soon as my mother and I walked in we were greeted terribly by the reception staff."
  • "With there lack of knowledge, expertise, and professionalism I couldn't trust them with a chia pet."
  • "Also ladies that answer the phone are super rude!"

Facility and Accessibility

Pros:

  • "I’m so happy they have Saturday appointments, it’s extremely convenient."
  • "Very clean, nice friendly staff, they take really good care of my animals the vets are great too."
  • "This vet clinic is reasonably priced even if you don't have pet health insurance."
  • "They have three nights a week where they are open until 8:30 which is unheard of in vet services."
  • "Appointments run on time and not too many pets at once in waiting room."
  • "Always a pleasure visiting HAH. Besides the pleasant staff and thoroughness by Dr C, I noted on this visit how exceptionally clean the waiting area and exam rooms were."
  • "Prices are very reasonable for the exceptional service they provide."

Cons:

  • "I ordered special food for my dog a week ago & it still didn’t come yet."
  • "Mostly ok. Last experience wasn’t great. Brought in pet because it was having problems standing. Vet said he is standing now. He has more time even though he’s in old. Brought him home $450 later, couldn’t stand the next day and vet was closed."
  • "Brought him home $450 later, couldn’t stand the next day and vet was closed."
  • "SO IF YOU LIKE TO BE UPSOLD, WITHOUT PROPER INVESTIGATION OF WHAT IS GOING ON. THIS IS YOUR PLACE!!!!"
  • "Jaw dropped and shellshocked I wouldnt reccomend care for an insect at this place."
  • "Wasted half of a working day because I was not correctly advised about their ultrasound external agreements and hidden fees."
  • "Long story short a half hour later she comes out with a bloody lip and no check up and there way of apologizing was no charge?!"

Compassion and Care

Pros:

  • "We recently had to put our 12 year old golden retriever to sleep and it was absolutely the most heartbreaking experience. However, Dr. Sue and the two young vet techs that were there to assist her were all so compassionate."
  • "They let us bring our sick boy cat Sal, 5years old 3 months, in as an emergency last minute."
  • "The compassion and care that Dr. Joan and the staff provided were beyond exceptional."
  • "Some veterinary centers are in it for the profits, but at the Hackettstown Animal hospital they care about the animals."
  • "Dr. Long treated him, and he was amazing!!! He spent a long time with us, answering all of our questions and being gentle with our shy, scared kitty!!!"
  • "They were especially kind and compassionate during a very difficult time."
  • "Dr. Sue and staff were amazing! Our pup had a seizure and we had no idea what to do. They got us in the same day and were so kind, caring, knowledgeable, and compassionate."

Cons:

  • "They gave him fluids and anti nausea medication shot, they also helped him out with some vitamins and a nail trim free of charge as we were flat out broke!"
  • "The reception staff was very rude as well."
  • "I'm really surprised by all of the great reviews... He was very quiet and only answered vaguely when I asked questions."
  • "This place did not nearly kill my cat, but i was very unhappy with the way things were handled."
  • "Although I will say the staff was very friendly and understanding of everything that went on."
  • "The practice sent a sympathy card in his memory."
  • "Our dogs have always loved going there."

Thanks! Your review is awaiting moderation.