"Dr Sam and Dr Levy are great. Very up front about cost of procedures."
"The overall cost of all the preoperative tests and the procedure was more than reasonable and much better than some quotes I got from other vets."
"Dr. Fede... provided us with an estimate prior to proceeding."
"I have brought my cats to Dr Sam on and off for many years... he offers competitive pricing."
Cons:
"They told me 500 over the phone and it ended up being 700."
"Before the appointment I called and asked what the cost of each x-ray would be. On the day of the appointment, they charged us almost $20 more than they quoted me on the phone."
"The vet proceeded to essentially laugh in our face explaining it would be upwards of $300 plus fees."
"They will upcharge you without telling you, and when you catch it they will insist on doing the more expensive solution - taking advantage of your love for your pet."
"He gave her a shot without informing me on the charges or what it was for, and did not inform me on the cost of the x-ray taken as well."
"The initial $125 neuter cost i received over the phone suddenly turned into 250$."
"I found this VET due to looking for a LOW cost vet. THATS A LIE!!!! this place is NOT honest with their customers."
Professionalism and Staff Behavior
Pros:
"Dr. Sam is an honest, straight-forward, incredibly knowledgeable vet, and also a friend."
"The staff are all very friendly and took excellent care of my pets."
"Staff is so considerate, compassionate and sweet. They always remember my dog every time I walk in and genuinely care about getting to know you and your pets."
"Both doctors and the entire staff have been nothing but caring, kind and supportive."
"Every single person I met here was kind, compassionate, and helpful."
"The ladies up front are great too. Very kind and compassionate & keep this busy vets office operating smoothly!"
"The women at the front desk and rest of the staff were wonderful and very understanding."
Cons:
"I have never experienced this level of unprofessionalism, especially in a field based on compassion and care."
"The doctor was insensitive and could care less about the scared animal in front of him."
"There were dogs in the back just crying it was all very strange. Will never return again. The receptionist laughing was the kicker."
"The woman behind the desk was unsympathetic and actually scoffed at me."
"To start the doctor was unprofessional from beginning to end."
"The staff was unprofessional and very irresponsible."
"I had a very uncomfortable experience with the Vet, he acted extremely flirtatious towards me."
Quality of Medical Care
Pros:
"Took my dog to be spayed with Dr. Sam. As much as the experience sucks as a whole with the surgery, drugs, sad dog, etc., my experience was pleasant, professional and uneventful."
"Dr. Sam has called to check up on her, been available to talk over the phone when we have questions."
"Dr. Sam did an XRay and found a foreign object in her stomach. He performed surgery the same day and now she is home with me recovering."
"Dr. Sam and his team are AWESOME! We had some challenges with our French Bulldog's pregnancy and Dr. Sam was, and continues to be, fantastic!"
"Dr. Sam was able to treat her ear with medication and continued follow ups. She is much better now and does not need a surgery anymore."
"Dr. Sam recently did emergency surgery on our beloved dog 'Cookie' and saved her life."
"Dr. Sam saved our dog when other vets said euthanize your dog."
Cons:
"Sadly I would not recommend this place solely because of the doctor and his greed for money and unprofessional behavior."
"This man broke my emotional support animals back and sent me with with him paralyzed and NEVER told me."
"NEVER USE THIS VET THEY WILL KILL YOUR ANIMALS 0 STARS!!!"
"Horrible experience. Dr. Cynthia Fede handles animals with cruelty."
"Very very disappointed with my visit I wish everyone to be careful with Dr. STELLA Levy."
"Dr. Morsy basically killed her rabbit. Broken back! What type of veterinary does this?"
"Its been three days, my dog is still not walking from a Spay surgery."