AAMCO Transmissions & Total Car Care Reviews Summary

Customer Service

Pros:

• "Greg & Mark are personable and all around give wonderful customer service."
• "Awesome customer service the lines of communication were kept open."
• "These guys are awesome! Took my car in because my check engine light was flashing. They ran a check and found other issues with my car, so far i couldn't be any happier."
• "They were professional, easy to communicate with. Gave quotes on parts and timing of repairs."
• "The only honest person there is Jason at the front desk."
• "They ran everything by me and answered any questions I had right away."
• "I appreciate the customer care. Don't see too much of that around anymore."

Cons:

• "Do not go to this place … worst customer service and the way they treat you and the way they make you run for your car will give you so much mental stress."
• "We left our car for service on Friday and they said they would call on Saturday to give us an update as to what is going on. However on Saturday we did not get a call."
• "They had NO PROBLEM pulling almost $5000.00 from our account but every time we called, they were terribly rude as if we were bothering them."
• "Run, don't walk, to some other place. You've been warned."
• "Fast forward to Monday 6/26/23 I called again, and apparently this shop is no longer belong to AAMCO... I still haven't had a single person contact me as of writing this."
• "Will never go back to AAMCO, very unfriendly people."
• "AVOID AT ALL COST GOING TO THIS PLACE, PLEASE SAVE YOURSELF."

Quality of Work

Pros:

• "The work was also backed by a 12 month warranty."
• "They took great care in making sure everything was 100%."
• "The mechanics have done a wonderful job at fixing up my car."
• "AAMCO actually had my truck back to me in like three days - way earlier than they had estimated and at a price LESS then they had quoted!"
• "Excellent service, very knowledgeable and friendly technicians. they were able to quickly find out what was wrong with my vehicle, fix it, and then followed up to make sure that the repair was done properly."
• "Did an excellent job at finding and completing the problem I was having with my truck."
• "The workmanship is outstanding. My clutch that was replaced is awesome."

Cons:

• "However, the tire rotation was not done, because the tires didn't get moved. In addition, there is no multipoint check report given."
• "Awful performance and service."
• "The fix they did was totally unnecessary."
• "AAMCO never did anything about this absolutely disgusting situation and left the entire customer base without any help."
• "Overpriced on Parts, No maintenance check was done before handing over the vehicle back to the customer."
• "These people are not experts to handle any autos and would try to swindle your money without fixing the real problem."
• "The part we bought from him was defective so he had to spend hours redoing the repair."

Honesty and Transparency

Pros:

• "They are my top choice for advice and car repair!!!"
• "They explained each part that needed to be replaced I was well aware of the price of the part."
• "Pricing was fair and transparent."
• "I would highly recommend AAMCO for anyone who values honesty and integrity."
• "Great, honest people you can trust!"
• "I like a honest repair shop not one that is giving me a honey do list."
• "I have always been skeptical of mechanics... They did what was promised and for the cost that they quoted me."

Cons:

• "They claimed that they recorded voice authorization to begin work during that first call."
• "BEWARE OF THEM. If there was negative stars i prefer to give five negative stars."
• "They are not honest. Don't go to this aamco."
• "Owner Mark Balkovic is the definition of a dishonest mechanic."
• "They wont give him his money back and they keep giving him the run around."
• "This AAMCO is a rip-off and will never go back to this place."
• "Unfortunately, this became a complete opposite & painful experience. They screwed-up big time and eventually I had to scrap the vehicle at the end. These guys are completely manipulative and record every single phone conversation and trap conversation into their favor."

Communication and Updates

Pros:

• "They delivered my car, charged me what they said they would and were very nice the whole time I was sitting there. Customer service is wonderful."
• "They broke down our issues in plain English, drove us home after accepting the challenge of our car, and they even looked up coupons for us to use to help mitigate the final cost!"
• "Work is done when they say it will be done and if something comes up along the way, they are on the phone explaining the problem and cost."
• "They gave me a reasonable estimate and recommended to replace both."
• "Mark was so great! Upon check in he talked me though what they would do first to diagnose the issue and then called me within a day to explain the problem."
• "The techs and mechanics are great at what they do."
• "They were professional, easy to communicate with. Gave quotes on parts and timing of repairs."

Cons:

• "We left our car for service on Friday and they said they would call on Saturday to give us an update as to what is going on. However on Saturday we did not get a call."
• "I was just upset that no one updated us."
• "Fast forward to Monday 6/26/23 I called again, and apparently this shop is no longer belong to AAMCO... I still haven't had a single person contact me as of writing this."
• "They didn't give me the code of the problem of my car and they told me they don't have the machine to detect the code."
• "Just found out they DID NOTHING to the truck as it just sat there for 2 months."
• "UPDATE 4/23/17 I've lowered my review to 4 stars because as I was driving around, I kept hearing a new 'clunking' sound from the rear of my previously very quiet Pilot."
• "Unfortunately, this became a complete opposite & painful experience. They screwed-up big time and eventually I had to scrap the vehicle at the end. These guys are completely manipulative and record every single phone conversation and trap conversation into their favor."