Lowe's Home Improvement Reviews Summary

Customer Service

Pros:

• "Eric made this messy situation painless. Thank you Eric! We absolutely appreciate your dedication, and your ability to get the job done efficiently."
• "I appreciate the staff in the paint department at the Sinking Spring Lowes so much!"
• "Customer service ppl are nice and knowledgeable."
• "Great customer service, a woman from the plumbing are when above and beyond to help me recommend other possible solutions to my problem, i haven't even thought about, Really appreciate her help today 😊😊."
• "Lowe's always has what I need when I need it. also customer service is generally pretty fantastic."
• "Probably one of the best customer service experiences I’ve had at Lowe’s."
• "Thank you for helping with all of our home improvements. Customer service in store and over phone was very helpful."

Cons:

• "Worst customer service ever. The one manager Russ is rude."
• "Really bad customer service. Asked the lady at the self checkout to call for help for me. She called and then stated that no one is going to come help anyway."
• "The customer service here is deplorable."
• "No apologies for my inconvenience or thank you for my purchase. Very poor customer service."
• "Pretty disappointing and unprofessional handling of damages Lowe’s is responsible for."
• "Walked through the store & right by multiple employees that didn't even acknowledge myself or other customers."
• "The Store Manager, Lisa, at Store #1717, would not come to the Customer Service Desk to speak with me on my second visit."

Product Availability and Pricing

Pros:

• "Just bought a charcoal micro water filter. We have bad chlorine taste in our area. With this filter I have no chlorine taste at all for at least 4 months."
• "Prices are usually much cheaper here too."
• "They had a great selection of grills, same item on Amazon was much higher price."
• "I appreciate Lowes because they offer a legit veterans discount and they carry quality products."
• "Their pricing and product availability despite the economy definitely has me dropping in more than normal."
• "Always shop here as much as possible because they support vets."
• "Lowes has everything I need but they can't make careless stupid people wear masks. They do recognize those who don't and sanitize behind them."

Cons:

• "Even though it said online that they had over 60 bags of 45 minute mud they did not have any."
• "Went to Lowe's and as usual didn't have half the stuff I needed."
• "This store rarely has what I'm looking for even when it's listed online."
• "Purchased a Samsung Stove and Refrigerator here Aug 15th... Now on Aug 23rd we get a call saying 'Hey, we don't have your fridge in stock sorry.'"
• "When looking on-line, it implies that the appliance is in stock in the store... However, not only is this item not in the store, there are absolutely no chest freezers in-stock whatsoever."
• "No floor sales help. aisle where product was supposedly located was in disarray. Couldn't find product."
• "I was with my dad recently in the store who is a veteran and was told they would not longer honor his military service discount."

Staff and Management

Pros:

• "He is delightful and makes my day and I know I can trust him with what he says."
• "Big shout out to KATHY SPENCER at the Sinking Spring Lowe's for her diligent help."
• "George in appliances did a tremendous job. He helped my Aunt find a good refrigerator and then set up delivery and even helped us finance directly."
• "This 5 star review is for Erik at the painting department."
• "Chuck put me at ease and showed me easy to implement solutions and darn near built the solution prior to me going home."
• "Dave a supervisor came to our rescue. Very sweet and helpful."
• "Greg in plumbing noticed I was having trouble finding what I needed and came over to help. He was very helpful and quickly found the solution to my problem."