The Home Depot Reviews Summary

Customer Service

Pros:

• "Ja'mea was absolutely amazing at making our two new keys."
• "I want to give a big Thankyou to Carmen (supervisor) I think at the self check out. who helped us get a refund for a protection plan."
• "The staff here are always so helpful and will help you find anything you need."
• "Check out was a breeze and a young man named Julian loaded everything into my car for me."
• "Employees were nice, especially James at checkout."
• "She was the nicest person at the store and I recommend if you need something see if you can get Ann to help you."
• "Jessi is the best manager of the store I ever meet in US for my 5 years here. He is willing to help with smile and he always resolve the problem."

Cons:

• "It certainly wasn't the cleanest home depot I've been in."
• "HORRIBLE!! I’m not sure if the older lady alyse or a name some what like that was being very rude and racist."
• "clueless help. Spoke to 5 different store personal that was walking around, where I could find the 3 things I came in for."
• "Most of them time they only have self checkout which is usually backed up."
• "Absolutely terrible store. Service terrible and employee Tammy needs Diversity, Equity and Inclusion training."
• "The cashier, Jamie in the contractor check out line was flirting with this young guy at the register while the line was backing up."
• "If you are a Pro Service customer working to get large projects done, go elsewhere. Service is horrible."

Product Availability and Selection

Pros:

• "Usually have what I need."
• "This Home DePot not only had quantity, but they had selection too!"
• "They have knowledgeable staff that were able to help me find the last couple of pieces that I need to finish off painting and finishing my garage."
• "Home depot is the best place to go for all you home goods and materials for big projects... they have everything you will ever need or want..."
• "The garden center is actually well stocked with a decent variety of plants/flowers."
• "All the tools and parts we needed were easy to find."
• "This location has many products in each category to select from."

Cons:

• "However, when we called Rheem they said that they cannot honor it and that we should get our own contractor out to look at it."
• "just went to the store to get a switch their site stated they had 5 in stock. Of course they state they dont have it."
• "Needed 3 Milwaukee grease guns, battery charger, 3 batteries. No one would help me."
• "Don't go here to buy vinyl flooring. None of the pathetic, lazy emoyees will cut it so you can buy it."
• "The vegetable plants this year are horrible. All appear dead or wind damaged."
• "The listing showed there was 13 in stock yet I didnt see a single one."
• "Couldn't get what I went for. Inventory online shows 150 concrete blocks on hand. When I got to the area in the garden center the spot was empty."

Store Experience

Pros:

• "That location is always, well organized and their price are great."
• "Using the HD App to locate what I'm looking for in the store, I almost never have difficulty finding it."
• "The products in this store are easy to find."
• "it's clear isles for people to pass each other and well stocked items."
• "Check out was fast and well organized."
• "Very well laid out store with correct online inventory and store location mapping."
• "I was able to locate almost everything I needed by using their website to locate what aisle and bay the items were in."

Cons:

• "It's Home Depot there's never anybody around when you need help and when you do find help nobody knows anything about anything."
• "Finding help in the store can be difficult at this location."
• "Hard to find someone to help with finding something."
• "Store layout is a little confusing and hard to find help on the floor."
• "Inside the store there are items and places that are also quite dirty."
• "Forget about curbside pickup why this store has it I don't know. Two times I did curbside pickup and no one showed up don't wast ur time."
• "Better check your lumber stock and do a little better q.c. on it."