"Ed, Anthony, Troy, the paint department, customer service, so many people are excellent at their jobs and are extremely helpful."
"Then came Steve. He was helpful, knowledgeable and educated me on my purchase. You all would have lost a customer from pure frustration if not for Steve."
"Antwon, Alex, Ray and Jt deserve the best review EVER!!!!!! My tire popped near the parking lot and all four of these gentlemen came to help with an emergency Jack and made sure that my donut was on safe and sound."
"Sophie gave me the absolute best customer service."
"Well, thank you so very much to Justin in customer service. He located them in the computer, zoomed in on screen to show my dad and THEN took us to the item....,which they DO carry and my dad purchased!!!!!"
"Lorraine in plumbing is absolutely fantastic. Purchase three water-efficient toilets today and with Lorraine's help and was able to get a contractor assigned the very same day."
"We were assisted today by EXCEPTIONAL SERVICE handled by Mark ASM and Antwon, who despite not being his routine department addressed ALL of our concerns and led us to the end result of our custom order."
Cons:
"The worst Lowe's I have ever shopped at."
"Arrived early in the morning, like 8ish and received no service."
"Cashier wasn't so friendly upon approaching."
"Horrific customer service. Not a single person in checkout, was trying to buy spray paint and I had to wait for someone."
"Worst customer service ever!! Guy was rude and didn't want to help me to know if they had an item in stock."
"Rude and hateful staff that act bothered by your presence. Not all of them but most are useless."
"The worst customer service ever.... How do you make your customers wait 40 minutes and then kick them out of the store after you said you would be right with them??"
Delivery & Installation
Pros:
"I made an online purchase to pick up in store. No problem. I received an email that my order was fulfilled quickly."
"Purchased outdoor Christmas decor from Lowe’s in another town. Attempted to set it up today and found the wiring was broken. Called Lowe’s Customer Service in Middletown, and explained my dilemma. The Customer Service representative accepted the item without issue and was able to instruct me on where to find a replacement!"
"Brandon took it upon himself to go into the receiving area, bring the door out and label it for me so I could find it easier the next day."
Cons:
"The appliance delivery representative stated that the refrigerator had been sold to someone else after we had ordered it and was going to be delivered to them instead."
"Delivery cost $75 for a $35 plastic tub? Like to shop local but back to Amazon..."
"I ordered a washer and dryer and purchased the accessories in store and they informed me the appliances will be delivered with washer and dryer. When the truck arrived the wash machine was broke and there was no sign of my accessories."
"Delivery never showed up."
"The delivery was scheduled between 7A-11A, they arrived at 4pm with no courtesy call."
"I came in for a return of a well pump. Holly at customer service was more than rude and had a poor attitude."
"Proceed with caution with buying an appliance from this store. Worst experience ever. I purchased an appliance on 6/4 with a delivery date of 6/12/23. 6/12/23 delivery crew was a no call no show."
Store Experience
Pros:
"The Middletown store is definitely heads above the rest!"
"Lowes in middletown Delaware is really clean & I recommend it to anyone."
"I always have an amazing plant experience at this Lowes store in Middletown Delaware. They have the absolute best price points on their clearance plants, you will find a vast assortment, at affordable prices, its well worth the drive."
"Good staff very friendly people and they have most items you're looking for."
"Excellent prices, helpful staff, easy to navigate around store, dogs are welcome, and company itself has good values."
"Their stock is updated, the store is clean and well staffed."
"The service is wonderful. They keep the store super organized, stocked and clean."
Cons:
"Employees are hit or miss."
"Only gripe I have is having to pretty much chase down associates to ask a question about where something might be/where they have it."
"It's a bad run store, the field next to it between them and storage is filled with mostly Lowe's trash."
"They canceled items they have in store several times and I had to call them, ask to look again or go and find myself!!!"
"I was put on hold for several minutes to have someone pick up the phone and hang up on me."
"LADIES AND GENTLEMEN!! DO NOT USE LOWES CREDIT CARD!!!"
"The lazy boys in the mulch section gave me wrong information and were not much help loading 30 bags of mulch."