"Very clean store and the customer service is top notch."
"Anthony is a young man with a very good head on his shoulders. He was kind, patient, knowledgeable, bright, and willing to go the extra mile for the customer."
"The man that helped us could not be more attentive."
"AMAZING CUSTOMER HELP! Jim in appliances was great, he was super funny and gave us great help."
"The employees help you find what you are looking for plus place nice and clean and the employees are friendly and polite."
"She was very helpful and professional."
Cons:
"The customer service is disgusting."
"Tried calling customer service for curbside pickup ten times over 30 minutes - no response."
"NO ONE is available to help. Skeleton crew at all locations."
"These people are not customer friendly they accuse for stealing and they are rude and when I try calling the manager and tell him what happened he hanged up."
"Consistently unreliable delivery and extremely rude."
"The salesperson was very rude and brushed off our comments with eye rolls and sarcastic remarks."
"THE CUSTOMER SERVICE IS TERRIBLE!!!!"
Store Management and Policies
Pros:
"I want to thank Lowes for the parking place. Veterans parking and the discount that is given to Veterans."
"Lowes respects our veterans and still offers 10% discount to them."
"They gave me a new lawn mower in exchange for my used broken one. No questions asked."
Cons:
"TERRIBLE MANAGEMENT is the only reason these issues are reoccurring!"
"This store claims to have price matching but they have many excuses for not doing it."
"The lowes protection plan sucks."
"Military discount not accepted unless you sign up for MyLowe's card."
"The Return policy was Horrible, and The management didn't do their Job."
"The return policy for anyone who legitimately can’t locate a cash receipt is go scratch yourself."
"As a military veteran/current member stick to Home Depot...This is a ridiculous rule for the store."
Product Availability and Quality
Pros:
"I’m usually a fan of Lowes, however I usually shop at their East Patchogue location— always find what I need, when I need it."
"Just to say... everything and anything you need, you will find at Lowe's."
"This particular store always seems to have what I need in stock."
"Lowes has excellent products for finish work."
"They've got a fantastic selection of items."
"Almost always have what I'm looking for, staff is friendly and helpful if you've got questions!"
"One the best Lowes I have ever been to. I am a proud veteran and so nice to be recognized with parking catered to us as well."
Cons:
"I don't know what to say other than they do not have everything you need."
"Their moldings only come in shorter lengths than Home Depot."
"I'm not sure why they can't keep wood decking in stock."
"If you see a dishwasher or refrigerator n the store, odds are they don’t have it in stock."
"They sold me a kitchen and a design that they said they have in stock its been almost a year still dont have a full kitchen."
"Didnt have what I needed. I needed storage bins with covers. They had bins no covers."
"Inventory is lacking, compared to the Home Depot."
Checkout and Payment Experience
Pros:
"I walked up to the lockers, scanned my bar code and the locker door opened right up!"
"Checkout was easy with most checkout stations on self-service."
"I ordered online and used the in store pick up option. I couldn't believe how easy it was!"
Cons:
"Their self checkout tech is pretty bad, though. There's no tap-to-pay functionality, machines are broken, held together with tape."
"Checkout has been converted fully over to self checkout, 8 registers. Half are ALWAYS closed off."
"Now that there is no cashier it's impossible to get a manager and when you get one they take forever to help you out."
"I am extremely displeased, as apparently Lowes no longer accepts wireless payment using Samsung pay, Apple pay, nor Android pay."
"If you order online and plan to pick it up at the store, don't be surprised if you're waiting a while for assistance."
"Made a purchase online. Waited 30-40 minutes for a confirmation that the order was processed and ready to be picked up."
"DONTATTEMPT TO BUY AND HAVE PAINT MADE HERE...YOU WILL BE WAITING 4EVER AND THEN THEY WILL GIVE YOU THE WRONG PAINT ANYWAYS..."