Excel Urgent Care of Iselin, NJ Reviews Summary

Staff Interaction

Pros:

• "Every provider there takes their time accessing you and answering any questions you may have."
• "The front desk attendant was exceptionally friendly and efficient in gathering my information."
• "Dr. Hyatt was phenomenal. She was very friendly, thorough, and efficient."
• "Everyone was nice and I was in and out in very little time. Highly Recommended!"
• "The doctor and entire staff were friendly and accommodating."
• "The entire staff exhibited kindness, and my physician was impressively thorough, communicative, and helpful throughout my visit."
• "The front desk staff was really pleasant, as was the nurse who did my intake."

Cons:

• "The GP dismissed me in less than 30 seconds saying it’s not his area of specialisation and I need to see a dentist!"
• "The front desk woman was rude."
• "Wait was too long. Personal unsure if X-rays can be taken there. Honestly waste of money."
• "Once I arrived, I sat and waited an hour before I asked them what's taking so long."
• "Stay away. Went yesterday at 8:20am The Male doctor spent all of 4 minutes examining me."
• "Whoever was answering calls at the front desk on Thursday morning (today) was incredibly rude."
• "Absolutely disgusted with the doctor I saw here on Saturday 10/14."

Facility Quality

Pros:

• "The building is very clean and has a well staffed members."
• "They have very strict covid guidelines & it was very clean & organized."
• "Otherwise, clean, roomy, and a good place to visit if you have urgent medical needs!"
• "Nice facility with a friendly competent staff."
• "Everyone’s attire was clean and neat. The facility was clean."
• "It was clean and front desk was very friendly, I was seen immediately and the Dr. was awsome with his diagnosis and findings!"
• "Also, it’s extremely clean, which instantly caught my attention."

Cons:

• "No clear signing for the location and it looked very tacky."
• "The medical assistant was very lazy."
• "One nurse was very rude and agreed about going home be she, 'couldn't take it anymore'."
• "That staff member looked at me with a blank look."
• "This Urgent Care is burning out their staff and making patients wait 4-5 hours just to get a taped test."
• "This place lacks customer service. It's very disorganized."
• "Needs to look more professional and get new patient chairs in examining rooms...really shabby and taped up."

Efficiency and Wait Times

Pros:

• "I was placed in a room by 9:00am and the dr came in 10 min later."
• "We were in and out pretty quickly too."
• "Very friendly staff and did not wait long at all!"
• "Had such a pleasant experience here. Super easy to schedule an appointment and had a minimal wait time to be seen- plus the staff was great."
• "The doctor explains everything well and answered all my questions. Great bedside manner."
• "Service was fast. The front desk girl Kyomi was sweet and informative."
• "The doctor was detailed not rushed."

Cons:

• "I went for abdominal pain and waited for almost 2 hours to see a doc."
• "I made an appointment for 10:45am... didn’t get seen until 11:40am."
• "Horrible experience. Waited TWO HOURS to see a doctor!"
• "All around an absolute horrible experience!! Waited almost 3 hours to be seen."
• "I made an online appointment thinking it was gonna help me with any sort of line for 12:20pm... I left at 3:27pm … 4 HOURS!!"
• "Here for over 2.5 hours, still waiting."
• "I had an appointment for 12:45…. here i am writing this review at 2:20, still waiting to be seen."