uBreakiFix - Phone and Computer Repair Reviews Summary

Customer Service

Pros:

• "I totally 100 thousand percent recommend coming to this store. they were very professional!!"
• "Best customer service ever, Big shout outs to Juan him and Paul were super nice and cool they cleaned my PS5 to perfection."
• "Staff were nice and helpful."
• "Israel and his team were amazing and replaced my screen in just an hour."
• "I never write reviews but they're really great. Very nice, straight to the point, clear and honest."
• "Paul was super helpful and had it out in 2 minutes."
• "Seriously, these guys are thee Best! Not only was the customer service great, but they really fixed my phone in a short time and have great prices to fix my other devices."

Cons:

• "If my system needs service again I'll probably look elsewhere. I don't appreciate being lied to."
• "They lied to me 4 times for 3 hours."
• "People should definitely stay away from thieves like these!"
• "Store manager- fire the fat kid who doesn’t want to work."
• "The technician had the nerve to tell her that the price quoted was a daily special that changes whenever they feel like it."
• "Would never recommend, the worst experience i’ve ever had in any phone repair shop."
• "Worst $170 repair job my life. I was about to bring my MacBook too!"

Repair Quality

Pros:

• "Octavio provides honest and trustworthy service for repair of damaged I-phone screen and replacement."
• "I would definitely use them again in the future!!!!"
• "I will forever be returning to this location one of those main reasons is for Rooney's amazing courtesy and understanding."
• "uBreakiFix was the only place that was able to assist me with my phones needs."
• "I highly recommend this business."
• "Came in with a broken phone and came out with a phone that looked brand new."
• "They fixed my screen within 3 hrs."

Cons:

• "The guy at the store wanted to charge me $130 and $180!! For two screens of an iPhone 8, and an iPhone X."
• "Now, I have to call and get into the tedious process of cancellation and refund."
• "The price I was charged differed from the quote I was given (I was charged ~$30 more) and he just said that's how it is sometimes."
• "I literally get robbed!!!"
• "Never again will I go to one of these places to get my phone fixed. If you go here, pay in CASH and make sure they’re not scamming you."
• "They pretended not to know what was wrong with it, called me telling me it was ready to pick up when it was not fixed."
• "The new screen was not properly glued and it became detached after a few days."

Pricing and Transparency

Pros:

• "Very professional, and reasonable prices."
• "Quick and easy repair for my Samsung phone... For the convenience and the speed, definitely worth it."
• "This place is awesome! My dad and I have an iPhone XS... they were able to fix a problem Apple said they couldn’t within a few hours."
• "Take advantage of the $10 off repair coupons for repeat customers!"
• "Pricing for my repairs was very fair and affordable."
• "Great service. In and out in 30 minutes with a new screen and perfectly working phone."
• "I highly recommend, speedy and attentive service."

Cons:

• "When I told them on the phone that what they're doing by scamming everyone is messed up the man responded, 'Not a problem, have a nice day.'"
• "They are great and have my phone fixed but don’t take the insurance Asurion that they offer because it’s a scam."
• "I get home, review my digital receipts, and realize the $25 that I was told was for 'cleaning' was actually a monthly enrollment fee for the Asurion protection plan."
• "However, when I returned for the installation, the price had doubled because I had canceled the insurance!"
• "They even tried telling me on the phone that I signed up for it myself when I brought in my broken Xbox a month ago."
• "They say with this 'program' I can bring ANY device in and they will fix it for free. I later brought my phone in and they said even though I have the program it will be $200. SCAM"
• "I would put 0 stars but too bad it’s not an option I just need a hdmi part replaced and they told me it would be 200 dollars plus tax which is absurd to just change 1 simple part."