uBreakiFix - Phone and Computer Repair Reviews Summary

Repair Quality

Pros:

• "Once they worked their magic my phone looks brand new."
• "They did a great job! I had a broken earpiece and small crack in my screen on a Samsung Note 8. I dropped it off and had it back even better than I expected."
• "In less than 10 minutes Alex was able to restore both to working order."
• "Repair was done quickly and quality is impeccable."
• "Replaced the battery on my Pixel 2XL without leaving a single discernable mark on my phone."
• "Phone looks and functions like brand new."
• "They fixed my phone in less than an hour."

Cons:

• "Clearly they did indeed try to fix it in a very non-professional way without the actual part and made it worse."
• "A week later it was broke again."
• "And once returning home to use it, nothing really worked. Couldn't call anyone, and couldn't use the speakers."
• "They never fixed anything and we were left with a bigger problem than before we came here."
• "Had my phone for a week, and claims to have fixed it but, clearly they messed something else up as the phone is all black and won’t even turn on."
• "They damaged my main board trying to repair it."
• "They ripped out the entire piece from the motherboard, destroying the entire phone!"

Customer Service

Pros:

• "Very professional and honest."
• "I’ve never been to a shop that had such great associates. This is a place you can go to where they truly wish the absolute best for their customers."
• "The guys that work in this particular location are super nice and helpful."
• "Casey and his team at the uBreakiFix in Exton are miracle workers! This place is incredibly professional, polite, accommodating, and genuinely cares about doing their absolute best to fix your cell phone."
• "The people there were generous and gave their customers company while they wait."
• "Customer Service is second to none. The repair technician, Troy, went above and beyond to replace the broken screen on my iPhone 7."
• "These guys are AMAZING. 100% recommend and will forever go back here for any device issues."

Cons:

• "Terrible. DON'T GO THERE First of all they weren't truthful. Prices quoted were false."
• "I called 3.5 weeks later - they never called me back."
• "I had to call for an update because I was receiving zero updates."
• "Never do business with this group."
• "They never answer the phone! And when they do they pick up and hang up!"
• "Some of the most unprofessional people I have ever dealt with."
• "The worst! Absolutely terrible. Liars and ignorant."

Price and Value

Pros:

• "My phone is 75% new for $230. New speaker, new battery, new back and screen. New audio jack. Great deal."
• "Not only did they have a protector (other stores did not) but they even put it on for me and it cost me less than any of the ones I could find on Amazon."
• "I dropped it off in the morning and picked it up at lunch; cost was also quite good."
• "My 6S still works fine and does everything I need, it just needed a new battery. These guys swapped the battery for less that $50 in under an hour."
• "The price for what you get repaired is great."
• "The price was unbelievably low for the service and all the products I added on."
• "Another place quoted me $200 more than what I was offered here."