Shake Shack Bridgewater Reviews Summary

Customer Service

Pros:

• "The manager (emron I believe) was exceeded helpful and understanding."
• "Staff was attentive and atmosphere was nice."
• "Service is quick and employees and curtious and helpful."
• "Johnathon was an absolute professional. He had good recommendations on new menu items, repeated our order to ensure it was correct, and then came by to see how our meal and dining experience was going."
• "Shake Shack is a fast food restaurant so I was surprised when I received 5 star customer service thanks in part to one of their workers, Jonathan."
• "Nycole and the staff were so wonderful!"
• "Young man helped me bring my food to my car! Amazing service never had that done at any location or even this location before."

Cons:

• "Terrible service at register. Employee acted like he didn't want to be there."
• "Also, customer service both at the register and when receiving our orders was mediocre at best and felt forced and RUSHED."
• "The waiter running food outside was kind of rude."
• "The cashier was very friendly and welcoming but I was told come back when I received a text and my food wasn't ready for another 10-12 minutes after I received the text."
• "The service is typically slow."
• "So I just walked into shake shack and the food was fine, but the experience and most of the staff including managers wasn't very good."
• "Absolutely terrible experience. Waited outside in the cold for over 30 minutes after placing an order in person."

Food Quality

Pros:

• "This is one of the best spots my family frequents."
• "The burger was delicious. Patty had think layers of mushrooms filled with cheese."
• "Always absolutely delicious !!!! In this day & age when EVERYTHING is so expensive, totally worth it."
• "It's a good burger place usually I order a shake burger and a black and white milkshake and it was delicious."
• "Food is great, quality burgers, quality shakes."
• "These are some of the best burgers. Cheese is great and they have a slight crispness to them which I really like."
• "Food was amazing the shroom burger was fantastic and the chicken sandwiches were super as well as the mango juice they had was so refreshing and delicious."

Cons:

• "Overpriced for badly made food."
• "The hamburger was disgusting! It was not cooked fully."
• "The burger was smaller than the other locations and they even forgot to give me a tomato."
• "The burgers are either fried or grilled in a puddle of oil, the fries aren't great."
• "I had the chicken shack, very disappointed. Very small in size and I would say chick fil a sandwich is much better."
• "Burgers were fine but their chicken is awful."
• "Fries were not hot and mushroom sandwich was not very filling. It tasted like an onion ring burger."

Value for Money

Pros:

• "Must try fast service, great food, clean restaurant 🔥🙌🏼"
• "The Price of the food is more costly, but overall very good."
• "The food is COMPLETELY worth it."
• "It's a great quality burger at a good price."
• "The Best “Fast Food” burgers 🍔 you can buy!"
• "Best burger joint I've been to in New Jersey."
• "Best shake I have ever had in a chain restaurant."

Cons:

• "$30 for two people (2 burgers, 2 fries, a root beer, and a shake) ...for what the food is, is overly expensive."
• "So while Shake Shack has good food and a nice atmosphere, its not worth the price."
• "Very pricey for fast food."
• "Food is good and the employees do work hard. But this is another corporation who has added unavoidable tipping to the process, even for take-out."
• "Great burger but totally expensive... I also didn’t like they didn’t have too many choices with sides."
• "The only reason it isn’t five stars is because the price is kinda hefty for what you get, but that’s for all Shake Shacks, not here."
• "Crazy expensive for a glorified fast food hamburger!"

Cleanliness & Atmosphere

Pros:

• "The location itself is fine. nice clean place in a great spot, kind of a cool little location."
• "The restaurant itself is always clean."
• "It’s neat and clean well maintained atmosphere."
• "Inside very clean. Bathrooms are family friendly for both male and female which is hard to come by."
• "This store is very clean."
• "Very clean exterior and aestheticly neat modern interior."
• "This location is pretty clean and seating is pretty spacious."

Cons:

• "Patties seem to be getting smaller. Price is high, this location is always busy, and the tables are always dirty."
• "Lot of staff standing around on the tables outside we’re not wiped down dirty and dirty."
• "The table where we sat had those little pesty flies flying all around and spoiling the dining experience."
• "Very pricey for fast food. If you were not one of the young, slim, white, female professionals from the nearby business, you were not given your food by an employee."
• "The bars to assist you were extremely greasy and hard to grasp."
• "The fries and food were just too bland for what we were paying for."
• "I don’t have money to waste but I wasted $40 at Shake Shack on 6/14/21 at the Bridgewater, NJ location."