Black Burger Reviews Summary

Category: Hamburger restaurant New York

Address: 386 Canal St, New York, NY 10013, USA

Phone: +12122193630

Rating: 4.4
based on 142 reviews.

Food Quality

Pros:

  • "The burgers are amazing. We had the chipotle burger and it was cooked fresh."
  • "Double Black Burger was one of the Tasty burgers I have ate."
  • "The burgers are cooked to order excellently. The Buns and toppings are all evenly proportioned and taste amazing."
  • "Offers a flavorful burger experience with a lot of variety. Juicy and well-prepared meat."
  • "The turkey burger is delicious, also try the avocado shake, so good. The vegan burger is tasty as well."
  • "The burgers here are much better than any chain burger. They are made as you order so my burger has always been cooked the way I like it and has been nice and juicy."
  • "Delicious, juicy burger. All toppings tasted fresh."

Cons:

  • "Burger was average at best and nothing special."
  • "The burgers have changed, it wasn't as good."
  • "The main problem I had with this burger was that they claim they're never frozen, but that's what the burger patty tasted like."
  • "Asked for medium well and it came pink and raw in the middle. Way undercooked."
  • "Not the best burger and not the worst. For the cost, I expect better service and higher quality."
  • "The meat on the burgers are really small."
  • "I did not expect to get food poisoning from this place; seeing as I’ve been here before and usually the food is prepared properly."

Service

Pros:

  • "The service was great compared to how you hear about New York."
  • "The woman who took my order was a pleasure to deal with."
  • "People behind the counter were friendly too."
  • "Customer service is excellent."
  • "The staff is absolutely wonderful! They are so kind and so friendly!"
  • "Staff were very nice and food came In quickly. Even when there was a mistake with my order they made sure to make it right."
  • "The staff were very nice and the service was quick, would definitely recommend it!"

Cons:

  • "Just be aware, the girl behind the counter will throw your change at you and is usually the rudest one behind the counter."
  • "The WORST customer service experience ever."
  • "Had a very disappointing experience at black burger. Having to deal with a racist female employee who didn’t even care to tell me that my order was ready."
  • "Terrible service and attention to detail. Allergic to dairy and they put chipotle Mayo on everything."
  • "Then they made me wait another 10 minutes so they could make another one."
  • "The kind lady at the desk should definitely receive a couple training sessions to learn to take orders."
  • "That man needs to go, from someone who is not from here and that being my experience at the restaurant I will never spend my money there and hope nobody does."

Price

Pros:

  • "Very tasty burgers, and reasonable prices."
  • "It’s amazing for the price since it’s so cheap and it tastes so good as well."
  • "Prices are competitive to a dine in burger joint."
  • "Great food at a great price."
  • "Very good pricing for what you get too, highly recommend for takeaway!"
  • "Man, how many places do you know of in New York city where you can get a good burger for under $10?"
  • "Unbelievably inexpensive for TriBeCa and really tasty food."

Cons:

  • "I paid 50 dollars for an order of one hamburger, and I got 3 dollars in change."
  • "However, be prepared to spend a bit more than your usual burger joint."
  • "The prices were high, I payed around $14 for the meal."
  • "However for a small place with minimal seating, paying $31+ (before tips) for 2 burgers and small milkshake is too much."
  • "Slightly over priced. Expect to pay about $17 and indoor seating is barstool style so dont expect to sit for a long time to rest your back."
  • "The menu is on the pricier side considering that this place has limited seating at the counters by the window, no bathroom, and is more of a takeout spot."
  • "$27 dollars later for a burger, fries and shake and they forgot the fries."

Ambiance and Space

Pros:

  • "Quirky small burger place on Canal Street - worth a visit if you want an alternative fast food burger."
  • "cool place to get a burger on hudson street. the inside is only big enough to fit seven customers but the workers did a great job preparing the meals quickly and managing the flow of people."
  • "It was a cute little shop too and there were a couple of stools so you could eat there if you wanted."
  • "This place is a must-visit for anyone craving a top-tier burger in an unassuming setting."
  • "It's more of a pop-in style spot, but they do have some bar seating facing the window and looking out onto the street."
  • "A small corner burgers and shake hangout serving up the basics and some specialties."
  • "This place is amazing. A cozy little burger place with a modern look."

Cons:

  • "However, it is cramped. The outdoor seating area during the pandemic isn't too clean or welcoming quite frankly."
  • "Note the place is really small (e.g., ~5 stools) and so much more suitable for takeaway (especially in the summer since it's all open air with no AC)."
  • "The space inside the restaurant is pretty small."
  • "No fry selection, only curley fries and the place was tiny."
  • "The location is very small and its so busy and loud with all the cars and trucks."
  • "Limited seating and small space."
  • "The general sitting area was very tight and could use a good wipe down."

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