Jamaican Cafe Cuisine 1 -Bear Reviews Summary

Category: Jamaican restaurant

Address: 1643 Pulaski Hwy, Bear, DE 19701, USA

Phone: +13023658303

Rating: 4.1
based on 157 reviews.

Customer Service

Pros:

  • "Customer service was excellent! At one point the line was a little long and one of the staff came and took the orders to speed up the process."
  • "They provide excellent customer service and the prices were reasonable."
  • "Great food so yummy & service with a smile & a pleasure to serve you like family !!!"
  • "Customer service was excellent, the owner was very personable and took time to explain some items on the menu that I had questions about."
  • "The customer service from everyone I have spoken to at this restaurant has been absolutely great!"
  • "Customer service is also A1 which makes it an amazing experience."
  • "They have the nicest staff, fast service and serve THE best Jamaican food!"

Cons:

  • "The young man was very rude and unprofessional i order my food asked for chicken patty (likeness of jamaican beef patty) he rings me up without telling me they didnt have it."
  • "The young lady working there gave me horrible customer service."
  • "Poor customer service no thank you are nothing."
  • "In a world where customer service is everything, it’s sad I have to share my horrible experience at this location."
  • "Poor customer service, and unwilling to assist people."
  • "The staff was rude and not inviting, I felt very uncomfortable ordering food."
  • "I was chastised for not staying on hold and when I explained what happened the guy continued to chastise me and hung up on me!"

Food Quality

Pros:

  • "The curry goat is my personal favorite because it reminds me so much of my dad's curry goat."
  • "The food was very authentic to the culture."
  • "Mac & Cheese - baked with a nice crust on top, not too salty but great cheese flavor."
  • "If you are looking authentic Jamaican food; I would recommend this place, the food is delicious, I had the oxtail, jerk chicken, red peas soup and curried goat and it's very tasty."
  • "The Jamaican jerk chicken and ribs was some of the best I have had."
  • "The food was fresh and hot."
  • "Everything is very fresh and always served piping hot."

Cons:

  • "The oxtail that was purchased for me had no flavor; it appeared to be cooked for the non-seasoned."
  • "It was really horrible and a waste of money."
  • "This place is crazy expensive for small portions of food that isn’t that great."
  • "The cuisine feel short in flavor."
  • "The Curry Chicken was bland and smelled raw."
  • "The chicken was flavorless, all I tasted was salt."
  • "No flavor at all!!! I was extremely disappointed I'm pregnant and was craving curry chicken and it was nasty."

Portion Size and Pricing

Pros:

  • "Large portions at good prices."
  • "You get quality and quantity for your money."
  • "Love the big portions of food they give... the best Jamaican Food I've ever had."

Cons:

  • "I ordered a Large Curry Goat for $19.75 and additional side of Curry goat for extra $10.75 and I just could not believe the little quantity of food that I got for $35."
  • "For a small oxtail it was 23.00. There was literally 4 pieces of oxtail and a little cube of Mac and cheese."
  • "Platter too small for $28.00."
  • "It was like $21 for a large mixed platter with ox tail and jerk chicken."
  • "I paid $40 for large curry chicken, Mac, plantains, and Roti and the plate I received was hardly enough to feed a toddler."
  • "The food is overpriced and the portions are small."
  • "For $25 the portion isn’t up to par at all for the oxtails I received. Bland as well. Way over priced for the amount of OK food you get."

Cleanliness and Atmosphere

Pros:

  • "The restaurant was very clean and food was well prepared."
  • "The restaurant was well maintained/clean."
  • "It's very clean in there."

Cons:

  • "Why the server not wearing a glove."
  • "I seen a roach in this establishment and the employee tried to act like he did not know what I was talking about."
  • "The atmosphere in the store is deflated."
  • "fYI- don’t put a bathroom cleaning schedule on the wall if the last time it was initialed was a month ago."

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