ShopRite of Scarsdale Reviews Summary

Store Layout and Accessibility

Pros:

• "A huge store, well stocked, very clean and organized."
• "The supermarket is really big and I always find what I need."
• "The store is definitely big, so try getting there before the crowds."
• "Spacious aisles makes it easy to navigate through."
• "Large store. Well maintained and clean."
• "The store's huge! I love the two hot food bars -one Asian style, one western style."
• "It has a variety of departments that are clean and neat."

Cons:

• "Want milk? Gotta walk from the entrance all the way to back corner of the store - long, narrow, traffic nightmare is this place."
• "The building is built into a mountain and they didn't quite level everything during construction, the entrance and first 1/4 of the store several feet higher than the rest of it."
• "It’s hard to navigate through because there are always boxes, etc. in the aisles."
• "The aisles and sections are not designed to allow people to browse without holding up a train of people behind them because there is no space to go around them."
• "The store is so overly crowded because it’s the only supermarket around since Pathmark and A&P closed."
• "This store is the most disorganized at self-checkout."
• "The store is always crowded."

Customer Service

Pros:

• "Pleasant lighting and a very friendly staff."
• "The staff is courteous and try to get you through as quickly as possible."
• "The customer service is outstanding."
• "Friendly, helpful staff. Wonderful store-prepared foods."
• "Today was even more special as my cashier Maxwell was delightful. Such a positive attitude and excellent customer service!"
• "The staff is friendly and work hard to keep it neat and clean even on really busy days."
• "Being attended by the staff with kindness and attention, either in the rows or in the cashier."

Cons:

• "The store manager Paul doesn’t care about his employees and walks around during COVID with just a face shield."
• "HORRIBLE new guy in the seafood dept. over the last few months which ruins my overall shopping experience."
• "Never enough cashiers."
• "In Shoprite of Tuckahoe and also at Shoprite of Scarsdale, no one answers the telephone."
• "The manager Masa and his assistant was really rude and unhelpful."
• "The manager, a spanish lady with long black hair, takes forever to come to a register and she was very nasty to my cashier."
• "Service is the worst. If you need help in the dairy aisle and there's no one around you have to walk all the way back to the customer service desk."

Product Availability and Pricing

Pros:

• "ShopRite offers quite a nice variety along with a buffet."
• "They carry a TON of seasonings that other Grocery stores do not."
• "This place is very clean and organized and always has great deals and prices."
• "Great supermarket, lots of varieties and brands to please every one."
• "Prices are very moderate and you can get most indigenous international food items."
• "They have a lot of international grocery items and fresh vegetables too."
• "Whenever they advertise an item it's always available."

Cons:

• "Many times the sale items are not available on a Saturday afternoon."
• "Their shelves are always missing items and the sale items are mixed with the non-sale items."
• "On my last trip yesterday I have found that the prices have not dropped as expected but they seem to be still most expensive than many other stores I have tried."
• "It was a very nice supermarket overall and kinda pricey. And the items I was looking for (non-sale items) where in short supply."
• "But prices r redonculous."
• "More expensive that the one in Tuckahoe rd."
• "The biggest store around and yet they don't really have products I'm looking for all the time."

Shopping Experience

Pros:

• "The meat section is fantastic, the place is clean and the produce is fresh."
• "Everything is clean and well organized."
• "I had a very enjoyable experience and plan on going back again."
• "There is ALWAYS a team member on the floor to assistance, the store is ALWAYS clean and stocked!"
• "This is the best supermarket I have ever shopped in to date."
• "Love this location...fresh produce....clean...wide aisles."
• "All of the items on my list were available, I didn't have to wait on a long line which is unusual and my shopping experience was great!"

Cons:

• "I loved coming here but lately I felt very offended coming here."
• "Between the lack of cleanliness in the store and lack of customer service I’d say go elsewhere."
• "Fairly loyal customer but up you all could really use a decently working Wi-Fi System, most all of the time the wi-fi just grinds away without connecting to the internet."
• "The new two lanes don’t have any direction that shows you have to wait on one line to checkout."
• "This place is horrible! The cashiers are rude and disrespectful."
• "Always uncomfortably crowded due to the huge shopping carts and many aisle displays."
• "There is never anyone to help. Workers will walk past me standing on my cart trying to get things off the top shelf and not offer to help."