Whole Foods Market Reviews Summary

Product Selection

Pros:

• "Good selection of products."
• "They have the largest vegan section around and have every kind of vegan item I can possibly need, from vegan cheeses to vegan yogurt and cow-free ingredients."
• "There are so many choices."
• "GREAT REALLY ORGANICS selection."
• "Fruit and vegetable selection is outstanding and the quality is on par with local supermarkets."
• "They also carry offbeat great companies like Burt's Bees and when I asked them to carry a Burt's Bees product that I could not find they ordered it for me."
• "Having to follow a dairy and soy free diet, this is one of the places that offers the most options."

Cons:

• "Disappointed that they no longer carry some stuff I could thrive on."
• "No longer carries bulk items like chia, barley various mixtures of granola etc."
• "I wish they carried the bagels, english muffins, or rolls."
• "Salad bar has declined in quality, freshness, and variety over last couple years."
• "From the change of ownership, the quality of the produce has been getting very poor."
• "They leave the almost expired produce on the shelf now until the last minute, while leaving the 'fresh' produce in the back."
• "Most of these products can be found for nearly half the price in other stores nearby."

Customer Service

Pros:

• "The staff is always helpful."
• "The store associates are very friendly and helpful."
• "Everyone working there is happy to help with any questions."
• "As always the staff is super helpful."
• "I asked customer service if they had something specific that myself and another employee couldn’t find. They HaPpiLy helped me and went above and beyond what I expected."
• "Great store, good amount of ppl working and they really help you."
• "Whole Foods everyone is happy to help. I tip my hat to WholeFoods for treating their employees and customers right !"

Cons:

• "Poor customer service. The young girl i dealt with was rude, condescending and not willing to help."
• "Their staff were the least helpful staff on earth!! None of them were willing to help me!!"
• "The staff all seemed undertrained. Nobody knew where stuff was stored and seemed disorganized."
• "Workers were too busy with customers serving coffee. I left without help."
• "All I could say is my experience was HORRIBLE!! VERY HIGH PACED, AND GAVE ME A HARD TIME!!"
• "Poor customer service. They refused to honor the 2 dollar refund on glass bottles that they sold me."
• "Everybody except for a few people were rude, unprofessional!!"

Store Experience

Pros:

• "This place is very good. Clean, maintained, nice staff, all that stuff you would expect from a good store."
• "Great, this is actually the first time shopping here and I must say it has been great very well organized courteous staff and they were very helpful with my shopping experience."
• "This store is clean and well stocked."
• "The store is clean and well organized, price is high but food is fresh."
• "It is beautiful, clean and for the most part people are friendly and helpful."
• "Great shopping experience. Love the cleanliness!"
• "Just to say.... so Bababoom place to shop for healthy items... super organized and clean! 100 % recommended this location."

Cons:

• "I'll never go back."
• "The shelves are empty! Management should be embarrassed."
• "Also don't recommend ordering online, when I did it took them the better part of an hour to figure out how to bring my 4 bag order out to the car."
• "The dairy section was also a wreck, with expired yogurts and lots of things out of place."
• "Closed bathroom. Just completely unacceptable."
• "In addition, the women’s restrooms were filthy! There were flys, each stall was a mess."
• "Today is the very last time I will go to this Whole Foods location."

Pricing

Pros:

• "If you are savvy and pay close attention to their prices you can really do well by shopping here."
• "Prices are high but as a prime member, you get discounts and special low priced sale items."
• "Some of the prices got lowered since the Amazon acquisition."
• "Some items are reasonably priced."

Cons:

• "I'm not sure that it's worth the expense as compared to your regular supermarket."
• "Yes this place is expensive but it’s open late every day, 95% of their produce is fresh, and they have everything I need."
• "Expensive shopping experience."
• "But all of these come with a HUGE price tag."
• "The prices here are a TOTAL RIPOFF."
• "Even with Amazon discounts, the prices are very high."
• "There is a reason they call this store 'Whole Pay Check'."